Dylan Cornejo
Waxahachie,TX
Summary
Versatile IT Professional & Former Entrepreneur with a background in business operations and production logistics. Proven self-starter who built a successful service business and gained hands-on experience in warehouse quality control and order management. Recently completed intensive IT training in Microsoft Azure, Active Directory, and Help Desk operations, with a current focus on obtaining the CompTIA A+, Network+, Security+ and AWS cloud practitioner certification. Experienced in high pressure environments, proactive problem-solver dedicated to technical excellence and operational efficiency, and long-term focus on Cloud Architecture. Eager to leverage my customers-first mindset to provide high quality technical support.
Overview
6
6
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Warehouse Worker
Raco Industries
Waxahachie, TX
01.2023 - Current
- Maintained cleanliness and safety standards in work areas daily.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Trained new employees on safety protocols and operational procedures.
- Collaborated with supervisors to streamline workflow processes effectively.
- Recorded inventory data using warehouse management systems accurately.
- Assembled orders according to customer requests.
- Ensured safety protocols were followed at all times while operating machinery.
- Investigated any reported problems regarding shipping errors or damages.
- Collaborated closely with other departments on special projects as needed.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Inspected incoming shipments for accuracy and quality compliance.
Landscaper
Self employed
Waxahachie, Texas
05.2020 - Current
- Operated various landscaping tools including mowers, trimmers, and blowers efficiently.
- Collaborated with clients to understand their landscape preferences and needs.
- Implemented sustainable practices to enhance environmental impact of landscaping projects.
- Created visually appealing designs through strategic plant placement and hardscape features.
- Cut and trimmed lawns using power mowers and edgers.
- Maintained and operated lawn care equipment such as mowers, trimmers, edgers, blowers, and hedge clippers.
- Cleaned up debris after completing jobsite tasks.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Transported plants, turf and other materials to designated areas for installation.
- Answered customer questions regarding care and general knowledge of landscape.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Maintained cleanliness and organization of work areas, tools, and equipment.
IT Help Desk Agent
Course Careers
Waxahachie, TX
03.2025 - 07.2025
- Provided technical support for hardware and software issues for users.
- Diagnosed and resolved network connectivity problems efficiently.
- Assisted users with account setup and password recovery processes.
- Documented support interactions in the ticketing system accurately.
- Collaborated with team members to improve service response times.
- Educated clients on software usage and best practices effectively.
- Participated in training sessions to enhance technical skills continuously.
- Provided technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Assisted in troubleshooting network problems and monitored system performance.
Education
Course Careers Information Technology Course - Information Technology
Course Careers
03.2025 - 07.2025
Waxahachie High School
Waxahachie, TXSkills
- Inventory management
- Warehouse safety
- Order assembly
- Pallet jack operation
- Technical support
- Network troubleshooting
- Ticketing systems
- Customer support
- Workflow optimization
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- System administration
- Active directory
- Ticket management
- Operating systems
- Landscape design
- Equipment maintenance
- Plant care
- Sustainable practices
- Customer relationship management
- Workflow efficiency
- Hedge cutting
- Shrubbery trimming
- Landscape equipment knowledge
- Weeding and edging
- Trimming and weeding
- Flexible and adaptable
- Lawn care
Certification
- Course Careers Information Technology Course
Timeline
IT Help Desk Agent
Course Careers
03.2025 - 07.2025
Course Careers Information Technology Course - Information Technology
Course Careers
03.2025 - 07.2025
Warehouse Worker
Raco Industries
01.2023 - Current
Landscaper
Self employed
05.2020 - Current
Waxahachie High School