Dylan Couture
Plant City,FL
Overview
5
5
years of professional experience
Work History
Insurance Agent
USAA
Tampa, FL
01.2025 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
Retention Customer Service Representative
Charter Spectrum
Tampa, FL
04.2023 - 09.2024
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Attended regular training sessions on updates and changes within the industry or organization.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Navigated through computer systems to review information and respond appropriately to callers.
- Offered resolutions to de-escalate calls and solve customer issues.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Supported sales team members to drive growth and development.
- Strengthened customer retention by offering discount options.
Inventory Specialist
Chadwell Supply
Tampa, Florida
11.2022 - 04.2023
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Investigated discrepancies between physical count and computer records.
- Created reports on inventory activity, shortages, overages..
- Organized regular cycle counts to identify any potential issues early on.
- Assisted in developing standard operating procedures for receiving goods into the warehouse.
- Collaborated with other departments to coordinate replenishment activities as required.
- Performed root cause analysis of variances between actual vs expected results.
- Performed inventory cycle counting and identified discrepancies.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Inspected incoming materials for damage.
- Identified unproductive inventory for disposition, optimizing stock productivity.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Conducted regular inventory audits to maintain accuracy.
Order Selector
Chadwell Supply
Tampa, Florida
08.2021 - 11.2022
- Operated electric pallet jacks and forklifts to transport products between warehouse aisles.
- Organized stock on shelves according to predetermined sequence.
- Verified accuracy of orders prior to loading onto delivery trucks.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Recorded item numbers and quantities picked on pick sheets or computer terminals.
- Reported any discrepancies with order fulfillment immediately to supervisor and manager.
- Prepared products for packaging and shipping according to company specifications.
- Used RF scanner to pick items from bins and complete orders.
- Mentored newly hired employees on warehouse safety procedures and demonstrated proper operation of tools to avoid mishaps.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Selected products and items from shelves and pallets for customer orders.
- Packaged fragile items with protective padding to prevent damages during shipments.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Printed accurate labels and applied to boxes, crates and containers prior to shipment.
Automotive Parts Specialist
Advanced Auto Parts
Plant City, Florida
06.2020 - 07.2021
- Assessed customer needs and provided appropriate parts solutions.
- Inspected returned parts for defects, damage or wear.
- Maintained inventory of automotive parts by restocking shelves and ordering new items as needed.
- Organized storage areas to ensure efficient retrieval of products.
- Performed regular checks on stock levels to ensure availability of all parts.
- Received incoming shipments and verified contents against packing lists or invoices.
- Updated records in the company's computer system regarding order status, stock levels and customer information.
- Provided excellent customer service while assisting customers at the counter or over the phone.
- Trained new staff members in operating procedures, stocking methods and other duties related to automotive parts specialists.
- Processed returns, exchanges and refunds according to store policies.
Education
High School Diploma -
Plant City High School
Plant City, FL05-2021
Skills
- Product Knowledge
- Data Entry
- Computer Proficiency
- Spreadsheets
- Sales expertise
- 4022 Property & Casualty Insurance Licensed
- Product Education
- Paperwork Processing
- Call center experience / Phone skills
- Inventory Control
- Forklift Operation
Timeline
Insurance Agent
USAA
01.2025 - Current
Retention Customer Service Representative
Charter Spectrum
04.2023 - 09.2024
Inventory Specialist
Chadwell Supply
11.2022 - 04.2023
Order Selector
Chadwell Supply
08.2021 - 11.2022
Automotive Parts Specialist
Advanced Auto Parts
06.2020 - 07.2021
High School Diploma -
Plant City High School