Summary
Overview
Work History
Education
Skills
Timeline
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DYLAN CROW

Des Moines

Summary

Results-oriented marketing professional with experience developing strategic marketing campaigns across various industries. Skilled in market research, digital marketing, and campaign analytics.

Overview

6
6
years of professional experience

Work History

Loan Servicing Associate

Wells Fargo
01.2025 - 05.2025
  • Contributed to team success, collaborating with colleagues to manage complex loan portfolios effectively.
  • Improved operational efficiency by streamlining loan servicing processes and implementing best practices.
  • Facilitated 50 smooth loan transactions per day, coordinating with title companies, escrow agents, and other stakeholders throughout the process.
  • Reviewed and validated details of loan applications and closing documentation.
  • Conducted regular audits of loan files to ensure compliance with internal quality control standards and regulatory requirements.

Customer Service Representative

Crow Automotive Services
09.2019 - 01.2025
  • Managed over 50 customer interactions per day and was flexible to their immediate needs.
  • Responded to customer requests for products, services, and company information.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Directed incoming calls to internal personnel, routing to best-qualified department.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services while creating welcoming, positive experiences.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Marketing Intern

Des Moines Buccaneers
08.2022 - 04.2023
  • Planned and hosted marketing events for pass-holders, organized parties and catering events.
  • Shadowed marketing team members to ascertain best practice for solving challenges.
  • Prepared persuasive sales and marketing presentation materials such as statistics, demographics and trends to engage clients.
  • Measured and reported results of social media marketing initiatives across all platforms.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.

Education

High School Diploma -

Waukee High School
Waukee, IA
05.2019

BS - Marketing, Sales Certificate

Iowa State University
Ames, IA
12.2023

Skills

  • Analytical experience
  • Market Analysis
  • Technical Support
  • Digital Marketing
  • Market Planning & Execution
  • Market Tracking
  • Risk assessment capabilities
  • Professionalism and integrity

Timeline

Loan Servicing Associate

Wells Fargo
01.2025 - 05.2025

Marketing Intern

Des Moines Buccaneers
08.2022 - 04.2023

Customer Service Representative

Crow Automotive Services
09.2019 - 01.2025

High School Diploma -

Waukee High School

BS - Marketing, Sales Certificate

Iowa State University

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