Dylan Davis
Lafayette,LA
Summary
Dynamic customer representative with a proven track record at The Compounding Center Pharmacy, enhancing customer satisfaction through active listening and effective problem-solving. Skilled in quality assurance and payment processing, I consistently foster a friendly atmosphere, contributing to team growth and retaining dissatisfied customers with empathy and professionalism.
Overview
7
7
years of professional experience
Work History
Customer Representative
The Compounding Center Pharmacy
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Customer Representative
Fun Nation
09.2018 - 08.2023
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Retained dissatisfied customers by offering empathetic listening skills followed by effective problem-solving approaches tailored to each individual case.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Trained staff on operating procedures and company services.
Education
No Degree - General Studies
South Louisiana Community College
Lafayette, LASkills
- Quality assurance
- Payment processing
- Customer service excellence
- Organization and recordkeeping
- Active listening
- Customer service
- Professional telephone demeanor
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Customer Representative
The Compounding Center Pharmacy
08.2023 - Current
Customer Representative
Fun Nation
09.2018 - 08.2023
No Degree - General Studies
South Louisiana Community College
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