Delaney Dees
Goleta,CA
Summary
Reliable Shift Leader with 2 1/2 years in Restaurant industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
2
2
years of professional experience
Work History
Sandwich Maker/ Shift Leader /Cashier
Beach Hut Deli
Granite Bay, CA
06.2018 - 08.2020
- Upheld all local COVID-19 safety protocols, including increased sanitization, enforcing mask policies, and ensuring a limited capacity.
- Opened and closed location and reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Mentored newly hired employees on operating equipment, proactively protecting staff and customers from safety hazards and infection risk.
- Trained team members to prepare sandwiches and other items according to instructions.
- Stayed in open communication with the kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Helped restaurant fulfill catering orders and present the food to event guests with strong attention to detail and presentation expertise.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Associate of Arts - Psychology
Santa Barbara City College
Santa Barbara, CA05.2022
High School Diploma -
Del Oro High School
Loomis, CA05.2020
Skills
- Safety processes and procedures
- Knowledgeable in POS systems
- Customer Relations
- Handling Complaints
- Time Management
- Managing Orders and Deliveries
- Cash Handling
- Staff education and training
Timeline
Sandwich Maker/ Shift Leader /Cashier
Beach Hut Deli
06.2018 - 08.2020
Associate of Arts - Psychology
Santa Barbara City College
High School Diploma -
Del Oro High School
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