DYLAN DERY
Miami,FL
Summary
Dynamic professional with a proven track record, enhancing customer experiences and fostering loyalty through effective communication and detail-oriented organization. Excelled in fast-paced environments, leveraging analytical problem-solving and conflict resolution skills. Achieved significant improvements in client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Security & Guest Assistance
Shelborne Hotel
Miami, USA
01.2022 - Current
- Company Overview: South Beach
- Assisted guests and employees with inquiries, ensuring a positive customer experience
- Maintained a safe and welcoming environment through active problem-solving and conflict resolution
- Provided exceptional customer service by addressing guest concerns efficiently and professionally
- South Beach
Customer Service & Vehicle Preparation
Sixt Rental Car
Miami, USA
01.2021 - 01.2022
- Company Overview: Miami, FL
- Assisted customers with rental car selections, reservations, and concerns to enhance their experience
- Ensured vehicles were properly cleaned and maintained before rentals
- Provided solutions to customer issues, fostering satisfaction and loyalty
- Miami, FL
Security & Customer Interaction
Port Everglades
Fort Lauderdale, USA
01.2018 - 01.2020
- Company Overview: Fort Lauderdale, FL
- Screened passengers and assisted with onboarding processes, ensuring smooth operations
- Provided high-quality customer service by guiding passengers and answering their questions
- Worked efficiently under pressure while maintaining a welcoming demeanor
- Fort Lauderdale, FL
Security & Guest Relations
Gulfstream Park
Hallandale Beach, USA
01.2017 - 01.2018
- Company Overview: Hallandale Beach, FL
- Patrolled property and assisted guests with directions and concerns
- Responded to guest inquiries professionally, ensuring a safe and enjoyable environment
- Hallandale Beach, FL
Waiter & Customer Service
Shula's Steakhouse
Miami Beach, USA
01.2014 - 01.2015
- Company Overview: Miami Beach, FL
- Delivered high-quality dining experiences by ensuring timely and efficient service
- Built strong customer relationships by providing attentive and friendly service
- Miami Beach, FL
Education
High School -
North Park Senior High School
01.2016
Skills
- Effective Communication Skills
- Conflict resolution and de-escalation
- Client Relationship Management
- Analytical Problem-Solving
- Multitasking in fast-paced environments
- Detail-Oriented Organization
- Team collaboration and adaptability
Languages
English
Native/ Bilingual
creole
Native/ Bilingual
Timeline
Security & Guest Assistance
Shelborne Hotel
01.2022 - Current
Customer Service & Vehicle Preparation
Sixt Rental Car
01.2021 - 01.2022
Security & Customer Interaction
Port Everglades
01.2018 - 01.2020
Security & Guest Relations
Gulfstream Park
01.2017 - 01.2018
Waiter & Customer Service
Shula's Steakhouse
01.2014 - 01.2015
High School -
North Park Senior High School
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