Julie Bair
Battle Creek,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Assistance Payments Worker/Public Assistance Eligibility Specialist
Department Of Health And Human Services, State Of Michigan
03.2010 - Current
- Determine eligibility for benefits such as Food Stamps, Cash Assistance (FIP), State Disability Assistance, Medicaid, Day Care and State Emergencies
- Complete in-person and telephone interviews
- Fast paced work environment requiring a high level of organization for proper caseload management
- Reviewing and interrupting policy to ensure proper benefit issuance by BRIDGES (eligibility software)
- Daily use of Microsoft Outlook, Word, Excel
- Collaborated with team members to resolve complex cases and provide optimal support for clients in need.
- Maintained high levels of accuracy in data entry, ensuring client information was up-to-date and correct.
- Offered compassionate support to clients during difficult circumstances, helping them navigate the application process with ease.
- Mentored new employees on department procedures while providing ongoing support for their professional growth.
- Improved client satisfaction by providing timely and accurate assistance with their benefit applications.
- Developed strong relationships with community partners, connecting clients with additional resources as needed.
- Enhanced department productivity by implementing new strategies to process applications more quickly.
- Communicated clearly and empathetically with diverse populations including those facing language barriers or disabilities.
- Stayed informed on current policies and regulations related to assistance payments, applying this knowledge to better serve clients.
Assistance Payment Worker - Lead Worker
Department of Health and Human Services, State of Michigan
10.2019 - 04.2022
- Created/ delivered FAP Talk Etc; Monthly (All office staff training)
- Responsible for mentoring newly hired staff and providing on the job training
- Set daily, weekly, and monthly goals with new staff
- Attended statewide policy meeting.
- Worked fast to complete tasks and meet daily deadlines.
- Created staff resources to increase productivity.
Owner/Coach
Bair’s Softball Academy
08.2017 - 12.2020
- Opened a training facility in January 2019 called the Bair Cages
- Developed and implemented team building series to players and coaches
- Developed parent and player handbooks
- Conducted parent and coaches’ meetings
- Head coach of 10u and 14u softball team
- Delivered private instruction to clients
- Tripled business with in a 1-year time frame.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
Bachelor of Science Degree - Parks and Recreation Administration
Western Michigan University
Kalamazoo, MI12.1997
Associate Degree in Arts -
Kellogg Community College
Battle Creek, MI05.1995
Skills
- Active Listening
- Critical Thinking
- Cross-cultural sensitivity
- Customer Service
- Data Entry
- Effective communication skills
- Problem-solving abilities
Memberships And Certifications
- National Fastpitch Coaches College, One Star Master Coach
- Emerging Leader Program
- QuicKnowledge Building a Successful Team
- QuicKnowledge Applying Leadership Basics
- QuicKnowledge Managing Change
- Quicknowledge Valuing Diversity,
- QuicKnowledge Business Writing Basics
- Crucial Accountability
Timeline
Assistance Payment Worker - Lead Worker
Department of Health and Human Services, State of Michigan
10.2019 - 04.2022
Owner/Coach
Bair’s Softball Academy
08.2017 - 12.2020
Assistance Payments Worker/Public Assistance Eligibility Specialist
Department Of Health And Human Services, State Of Michigan
03.2010 - Current
Bachelor of Science Degree - Parks and Recreation Administration
Western Michigan University
Associate Degree in Arts -
Kellogg Community College