Julie Bair
Battle Creek,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Assistance Payments Worker/Public Assistance Eligibility Specialist
Department Of Health And Human Services, State Of Michigan
2010.03 - Current
- Determine eligibility for benefits such as Food Stamps, Cash Assistance (FIP), State Disability Assistance, Medicaid, Day Care and State Emergencies
- Complete in-person and telephone interviews
- Fast paced work environment requiring a high level of organization for proper caseload management
- Reviewing and interrupting policy to ensure proper benefit issuance by BRIDGES (eligibility software)
- Daily use of Microsoft Outlook, Word, Excel
- Collaborated with team members to resolve complex cases and provide optimal support for clients in need.
- Maintained high levels of accuracy in data entry, ensuring client information was up-to-date and correct.
- Offered compassionate support to clients during difficult circumstances, helping them navigate the application process with ease.
- Mentored new employees on department procedures while providing ongoing support for their professional growth.
- Improved client satisfaction by providing timely and accurate assistance with their benefit applications.
- Developed strong relationships with community partners, connecting clients with additional resources as needed.
- Enhanced department productivity by implementing new strategies to process applications more quickly.
- Communicated clearly and empathetically with diverse populations including those facing language barriers or disabilities.
- Stayed informed on current policies and regulations related to assistance payments, applying this knowledge to better serve clients.
Assistance Payment Worker - Lead Worker
Department of Health and Human Services, State of Michigan
2019.10 - 2022.04
- Created/ delivered FAP Talk Etc; Monthly (All office staff training)
- Responsible for mentoring newly hired staff and providing on the job training
- Set daily, weekly, and monthly goals with new staff
- Attended statewide policy meeting.
- Worked fast to complete tasks and meet daily deadlines.
- Created staff resources to increase productivity.
Owner/Coach
Bair’s Softball Academy
2017.08 - 2020.12
- Opened a training facility in January 2019 called the Bair Cages
- Developed and implemented team building series to players and coaches
- Developed parent and player handbooks
- Conducted parent and coaches’ meetings
- Head coach of 10u and 14u softball team
- Delivered private instruction to clients
- Tripled business with in a 1-year time frame.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Education
Bachelor of Science Degree - Parks and Recreation Administration
Western Michigan University
Kalamazoo, MI12.1997
Associate Degree in Arts -
Kellogg Community College
Battle Creek, MI05.1995
Skills
- Active Listening
- Critical Thinking
- Cross-cultural sensitivity
- Customer Service
- Data Entry
- Effective communication skills
- Problem-solving abilities
Memberships And Certifications
- National Fastpitch Coaches College, One Star Master Coach
- Emerging Leader Program
- QuicKnowledge Building a Successful Team
- QuicKnowledge Applying Leadership Basics
- QuicKnowledge Managing Change
- Quicknowledge Valuing Diversity,
- QuicKnowledge Business Writing Basics
- Crucial Accountability
Timeline
Assistance Payment Worker - Lead Worker
Department of Health and Human Services, State of Michigan
2019.10 - 2022.04
Owner/Coach
Bair’s Softball Academy
2017.08 - 2020.12
Assistance Payments Worker/Public Assistance Eligibility Specialist
Department Of Health And Human Services, State Of Michigan
2010.03 - Current
Bachelor of Science Degree - Parks and Recreation Administration
Western Michigan University
Associate Degree in Arts -
Kellogg Community College
Similar Profiles
Shannon ProutShannon Prout
Eligibility Specialist at State of Michigan Department of Health and Human ServicesEligibility Specialist at State of Michigan Department of Health and Human Services
Jacqueline SalibaJacqueline Saliba
Assistance Payments Worker A11 – Lead Worker/Advanced Level - Senior at State of Michigan Department of Human and Health ServicesAssistance Payments Worker A11 – Lead Worker/Advanced Level - Senior at State of Michigan Department of Human and Health Services
Lauren StephensLauren Stephens
Home Health Caregiver at State Of Michigan Department Of Health And Human ServicesHome Health Caregiver at State Of Michigan Department Of Health And Human Services