Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Desjardins

Plainfield

Summary

I grew up on a family Dairy Farm in Plainfield Ct. Learned a lot of mechanical and hard working skills from working on the farm. Have experience driving Commercial sized trucks, mostly straight trucks. I have worked in the John deere industry for many years and have satisfied many of customers with honesty and product knowledge.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Parts Manager

United Ag and Turf
05.2021 - Current
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Ordered parts for customers, repair shops, and service departments for use in equipment.

Parts Counter Person

United Ag and Turf
11.2019 - 05.2021
  • Developed strong relationships with clientele through consistent follow-up calls and personalized service recommendations.
  • Assisted customers with locating specific parts, leading to a streamlined shopping experience.
  • Conducted regular inventory audits, identifying discrepancies and making necessary adjustments to maintain accurate records.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Increased customer satisfaction by providing excellent service and knowledge of John Deere parts.

Service Technician

Stanton Equipment
05.2017 - 10.2019
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Repaired Customer machines based on customer request.
  • Performed basic oil changes to Engine Rebuilds on various sized tractors. Electrical Diagnosing


Education

High School Diploma -

Killingly Vo-Ag High School
Plainfield, CT
06-2017

Skills

  • Invoice processing
  • Customer service
  • Ordering parts
  • Dedication
  • Hard Working
  • Honest
  • Management
  • Trailer backing
  • Class A CDL License

Certification

  • Class A CDL
  • Forklift Certified

Timeline

Parts Manager

United Ag and Turf
05.2021 - Current

Parts Counter Person

United Ag and Turf
11.2019 - 05.2021

Service Technician

Stanton Equipment
05.2017 - 10.2019

High School Diploma -

Killingly Vo-Ag High School

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