Dylan Do
Santa Ana
Summary
Dedicated barista with strong customer service skills, adept at beverage preparation and problem-solving. Committed to delivering exceptional service and enhancing customer satisfaction.
Overview
4
4
years of professional experience
Work History
Barista
Heytea
Irvine, California
09.2025 - Current
- Prepared a variety of beverages to meet customer preferences.
- Assisted customers in selecting menu items and answering questions.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
Barista/Shift Supervisor
7 Leaves
Garden Grove, California
09.2023 - 05.2025
- Supervised daily operations to ensure smooth service and team coordination.
- Trained new baristas on beverage preparation and customer service standards.
- Assisted customers with menu selections and provided personalized recommendations.
- Conducted quality checks on beverages to maintain company standards.
- Resolved customer complaints swiftly to enhance satisfaction and loyalty.
- Resolved customer complaints in a polite and professional manner.
Server
Hot C Pot
Westminster, California
12.2021 - 07.2023
- Maintained cleanliness and organization of dining area and service stations.
- Delivered food and beverages to customers promptly and courteously.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional customer service in fast-paced dining environment.
Education
GED -
Orange Coast College
Costa Mesa, CA12-2025
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Beverage preparation
- Sales techniques
- Training and development
Timeline
Barista
Heytea
09.2025 - Current
Barista/Shift Supervisor
7 Leaves
09.2023 - 05.2025
Server
Hot C Pot
12.2021 - 07.2023
GED -
Orange Coast College