Dylan Donahue
Point Pleasant,NJ
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Dunkin' Brands
12.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Crew Member
Dunkin' Brands
09.2021 - 12.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Associate of Arts - Liberal Arts And General Studies
Ocean County College
Toms River, NJ05.2024
Skills
- Operations Support
- Production Reporting
- Customer Service Management
- Equipment Troubleshooting
Certification
ServSafe Food Protection Manager Certification
Timeline
Shift Leader
Dunkin' Brands
12.2023 - Current
Crew Member
Dunkin' Brands
09.2021 - 12.2023
Associate of Arts - Liberal Arts And General Studies
Ocean County College