Dylan Drake
Scottsdale,AZ
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
6
6
years of professional experience
Work History
Sales Associate
Mountainside Fitness
10.2024 - Current
- Assisted members with fitness equipment usage and answered inquiries to enhance customer experience.
- Processed memberships and personal training packages efficiently, ensuring accurate billing and record-keeping.
- Maintained cleanliness and organization of gym facilities, promoting a welcoming environment for all members.
- Collaborated with team members to execute promotional events and membership drives, increasing engagement within the community.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Sales Executive
Nobility
07.2023 - 01.2024
- Developed strong relationships with clients to drive customer loyalty and retention.
- Executed daily sales strategies to meet and exceed performance targets consistently.
- Coordinated product demonstrations and presentations to showcase key features and benefits.
Welder
Crawford Construction
01.2023 - 11.2023
- Conducted quality inspections on welded components for compliance with specifications.
- Collaborated with team members to optimize workflow and enhance productivity.
- Welded in flat, horizontal, vertical, and overhead positions.
- Inspected welds and checked critical measurements to meet specifications.
- Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
- Increased production efficiency with expert time management skills and adherence to project deadlines.
Member Service Representative
Bass Pro Shops
02.2020 - 09.2020
- Assisted customers with product inquiries and selections to enhance shopping experience.
- Maintained knowledge of store merchandise and promotions to provide informed recommendations.
- Collaborated with team members to optimize store layout and product displays for visibility.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Managed timely and effective replacement of damaged or missing products.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma -
Red Mountain Highschool
Mesa, AZSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Relationship building
- Client service
- Store opening and closing
- Sales expertise
- Product sales
- Sales strategies
- Cold calling
- Customer engagement
Timeline
Sales Associate
Mountainside Fitness
10.2024 - Current
Sales Executive
Nobility
07.2023 - 01.2024
Welder
Crawford Construction
01.2023 - 11.2023
Member Service Representative
Bass Pro Shops
02.2020 - 09.2020
High School Diploma -
Red Mountain Highschool