Dylan Drew
Lebanon,NH
Summary
Seasoned Restaurant Manager bringing proven success in operational efficiency. Known for improving customer satisfaction and maintaining high standards of service while effectively managing costs. Strengths include strategic planning, team leadership, and innovative problem-solving skills. Notably reduced operating costs in previous role by implementing process improvements and staff training programs.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Jesse’s Steakhosue
Hanover, NH
08.2021 - Current
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Managed accounts payable, accounts receivable and payroll.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Created new menu items based on customer feedback and industry trends.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Coached staff on strategies to enhance performance and improve customer relations.
- Established policies for cash handling procedures to maximize security measures.
- Explained goals and expectations required of trainees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted staff by serving food and beverages or bussing tables.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Oversaw food preparation, production and presentation according to quality standards.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Updated computer systems with new pricing and daily food specials.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
Restaurant Server
Jesse’s Steakhouse
Hanover, New Hampshire
11.2018 - 08.2021
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Implemented feedback from customers to improve service quality and menu offerings.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Responded to customer inquiries about menu items or services offered by the restaurant.
- Greeted customers, answered questions and recommended specials to increase profits.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated effectively with kitchen staff regarding order status updates.
- Followed up on guest requests in a timely manner.
- Prepared checks, itemizing total meal costs and taxes.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Monitored inventory levels of all products used in restaurants operations.
Education
Some College (No Degree) -
Keene State College
Keene, NHSkills
- Inventory control
- Budget management
- Employee training
- Customer service
- Menu development
- Cash handling
- Financial analysis
- Team building
- Conflict resolution
- Marketing strategies
- Quality assurance
- Safety compliance
- Time management
- Performance evaluation
- Communication skills
- Staff supervision
- Dining Services
- Labor and food cost control
- Calendar and scheduling software
- Strategic planning
- Communication
- Multitasking
- Leadership
- Customer engagement
- Recruitment and hiring
- Adaptable
- Honed marketing skills
- Beverage management
- Operations management
- Operational efficiency
- Cost controls
- Customer service best practices
- Critical thinking
- Supply ordering and management
- Proven sales record
Certification
- Servsafe certified
Timeline
Restaurant Manager
Jesse’s Steakhosue
08.2021 - Current
Restaurant Server
Jesse’s Steakhouse
11.2018 - 08.2021
Some College (No Degree) -
Keene State College