Dylan Duncan
Myrtle Beach,South Carolina
Summary
Adaptable candidate for any financial position available. Former Assistant General Manager with expertise in customer service, management concepts, communication skills, and time management. Collaborative team player bringing over 4 years of management experience.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
MOD Pizza
Myrtle Beach, South Carolina
05.2023 - Current
- Managed daily operations of the store, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Monitored inventory levels and placed orders for new stock as needed.
- Analyzed financial data and prepared reports for senior management.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
Manager
MOD Pizza
Myrtle Beach, South Carolina
11.2020 - 05.2023
- Oversaw team of 8-15 employees
- Enhanced customer satisfaction
- Reduced food cost
- Fostered a collaborative work culture
- Completed nightly paperwork
- Developed and implemented strategies to increase customer satisfaction and loyalty
- Coached, mentored and trained team members in order to improve their job performance
Crew Member
MOD Pizza
Myrtle Beach, South Carolina
02.2019 - 11.2020
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Educated customers on menu items, product ingredients and nutritional values.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Bachelor of Science - Finance
Coastal Carolina University
Conway, SC05-2024
Skills
- Team leadership strength
- Operations Management
- Employee Scheduling
- Training and development skill
- Employee Relations
- Workflow Coordination
- Customer Retention
- Staff Management
- Time Management
- Communication
- Microsoft Office
References
- Robin Wooley, General Manager at MOD Pizza, (908)-415-1460
- Daniel Hare, District Manager at MOD Pizza, (803)-602-8693
- Jacob Voegel, Professor at Coastal Carolina University, jvoegel@coastal.edu
Timeline
Assistant General Manager
MOD Pizza
05.2023 - Current
Manager
MOD Pizza
11.2020 - 05.2023
Crew Member
MOD Pizza
02.2019 - 11.2020
Bachelor of Science - Finance
Coastal Carolina University