Dylan Egleston
Cooper City,FL
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personal management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Enterprise Rent-A-Car
02.2021 - 07.2022
- Fleet and operations manager; logistics and maintenance of rental fleet.
- Employee development and training of all levels of employees.
- Heading customer service, personally holding the highest customer service score in the district from 02/2022 to 07/2022.
- Driving sales and revenue; personally ranking top ten for six consecutive months on the assistant manager matrix.
- Responsible for marketing all sizes of existing accounts and setting new accounts.
Paralegal
Eddie Olivera Personal Injury Legal Team, P.A.
07.2020 - 02.2021
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Communicated pertinent information to clients via phone, email, and mail.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
Intern
Keith Watson Productions Inc.
01.2020 - 05.2020
- Participated in the planning, budgeting and execution of all events.
- Coordinated with suppliers, handled selection and booking of venues, supervised rehearsals of participants in events' programs.
- Assisted in developing budgets and establishing event logistics from event inception to day of event execution.
Assistant Manager
Reggae Shack Café
06.2019 - 02.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed team of up to 11 restaurant staff, maintaining exceptional customer service and quality standards.
Education
Bachelor of Science - Hospitality, Tourism And Business Management
The University of Florida
Gainesville, FL05.2020
Skills
- Effective Selling Techniques
- Managing Multiple Priorities
- Customer Service and Satisfaction
- Team Motivation
Timeline
Assistant Manager
Enterprise Rent-A-Car
02.2021 - 07.2022
Paralegal
Eddie Olivera Personal Injury Legal Team, P.A.
07.2020 - 02.2021
Intern
Keith Watson Productions Inc.
01.2020 - 05.2020
Assistant Manager
Reggae Shack Café
06.2019 - 02.2020
Bachelor of Science - Hospitality, Tourism And Business Management
The University of Florida
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