Michael Trivett
305 Passmore Ave Hammonton,NJ
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales and personnel management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Parke Bank
10.2020 - Current
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Created employee schedules to align coverage with forecasted demands.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Teller Manager
OceanFirst
06.2019 - 10.2020
- Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
- Trained new employees in cash handling procedures, and bank policies to promote compliance with established standards.
Teller Manager
Capital Bank Of New Jersey
10.2015 - 05.2019
- Performed teller and personal banker functions during high-volume business periods to offer expeditious service to customers.
- Counted cash drawers and made bank deposits.
- Examined tellers' reports of daily transactions for accuracy.
- Maintained friendly and professional customer interactions.
Head Teller
Wells Fargo
01.2009 - 09.2015
- Replenished ATM funds in empty canisters prior to validation process.
- Answered inquiries regarding checking and savings accounts and other related products.
- Created teller schedule to keep weekly and weekend shifts properly staffed.
- Provided customers with appropriate literature on banking products and services.
- Mentored newly hired team members on appropriate responses to patron questions.
- Managed daily bank operations by processing customer transactions and providing exceptional customer service.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Cross-sold credit cards, loans and other bank products.
Education
Associate of Applied Science - Accounting
ACCC
Mays Landing, NJ 0833005.2004
Skills
- Customer Relations
- Effective Selling Techniques
- Technical Proficiency
- Money Handling
- Product and Service Knowledge
- Staff Management
- Training and Development
Timeline
Assistant Manager
Parke Bank
10.2020 - Current
Teller Manager
OceanFirst
06.2019 - 10.2020
Teller Manager
Capital Bank Of New Jersey
10.2015 - 05.2019
Head Teller
Wells Fargo
01.2009 - 09.2015
Associate of Applied Science - Accounting
ACCC
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