Dylan Emmons
Summary
Results-oriented individual with a passion for continuous learning and innovation. Skilled in analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Demonstrates a strong work ethic and adaptability.
Overview
3
3
years of professional experience
Work History
Desktop Support Analyst
Dyopath
Chillicothe, Illinois
12.2024 - Current
- Deliver on-site technical assistance, troubleshooting and repairing hardware, software, and network issues to minimize downtime.
- Configure and maintained routers, switches, firewalls, wireless networks and other network devices.
- Manage user accounts and permissions in Active Directory environment.
- Develop detailed documentation for IT processes and troubleshooting steps to enhance team knowledge and support efficiency.
- Coordinate projects and present weekly performance reports to management, ensuring alignment with organizational goals.
Field Service Technician
Accel Entertainment
Peoria, IL
05.2024 - 12.2024
- Performed preventative maintenance and repairs on a variety of equipment, including electronics, slot machines, and amusement equipment.
- Responded promptly to service requests from clients.
- Prepared detailed reports documenting service activities performed on each job site.
- Utilized various hand tools and software to complete tasks effectively.
Wire Harness Assembler
L&T Technology Services (Contract)
East Peoria, IL
01.2024 - 05.2024
- Assemble wires, cables, terminals and connectors according to specifications using hand tools such as crimpers, cutters, strippers and pliers.
- Interpreted engineering drawings, blueprints, schematics, and wiring diagrams to identify wire harness assembly requirements, enhancing accuracy in assembly.
- Evaluated and tested products using measurement and diagnostic devices.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASome College (No Degree) - Cyber Security
Eureka College
Eureka, ILSkills
- Hardware and software installation
- Electronic troubleshooting
- Windows OS
- Active Directory management
- Networking experience
- Network security
- Wireshark software
- Ticketing system proficiency
- Office software
- Project management
- Ticket Systems
References
References available upon request.
Additional Professional Experience
- 8 Years Computer Experience (Replacing hardware, building systems, downloading software, and troubleshooting.)
Timeline
Desktop Support Analyst
Dyopath
12.2024 - Current
Field Service Technician
Accel Entertainment
05.2024 - 12.2024
Wire Harness Assembler
L&T Technology Services (Contract)
01.2024 - 05.2024
High School Diploma -
Penn Foster Career School
Some College (No Degree) - Cyber Security
Eureka College