Dylan Ferguson
Costa Mesa,CA
Summary
Dynamic professional with extensive experience at Enterprise Rent-A-Car, excelling in fleet management and team leadership. Proven track record in driving revenue growth through effective upselling techniques and KPI tracking. Adept at problem-solving and employee development, consistently optimizing branch performance and enhancing customer satisfaction.
Overview
2
2
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
08.2024 - Current
- Oversee daily operations at a high-volume rental branch.
- Lead a team of rental agents, focusing on coaching, development, and performance.
- Optimize branch performance through fleet management, KPI tracking, and customer service.
- Drive revenue growth through targeted upselling and promotion of ancillary products.
Manager's Assistant
Enterprise Rent-A-Car
02.2024 - 08.2024
- Supported branch manager with operational oversight and employee coordination.
- Trained new hires on sales techniques and customer service protocols.
- Streamlined workflows to improve inventory control and customer wait times.
Manager Trainee
Enterprise Rent-A-Car
03.2023 - 01.2024
- Completed extensive training in operations, customer service, and consultative sales.
- Identified upselling opportunities to increase branch revenue and service utilization.
- Assisted in managing vehicle inventory and day-to-day rental operations.
Education
Bachelor of Business Administration - Business Analytics
California State University, Fullerton
01.2022
Associate Degree - Business Administration
Saddleback College
01.2019
Skills
- Fleet management and consultative sales
- CRM software proficiency
- Team leadership and employee development
- Problem solving and time management
- Upselling techniques and KPI tracking
- Fleet management
Websites
Skills
Fleet Management, Inventory Control, Consultative Sales, Microsoft Office, CRM Software, Team Leadership, Employee Development, Communication, Problem Solving, Customer Service
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
08.2024 - Current
Manager's Assistant
Enterprise Rent-A-Car
02.2024 - 08.2024
Manager Trainee
Enterprise Rent-A-Car
03.2023 - 01.2024
Bachelor of Business Administration - Business Analytics
California State University, Fullerton
Associate Degree - Business Administration
Saddleback College
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