dylan grams
Janesville
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
9
9
years of professional experience
Work History
Store Manager
Mr.Splash car wash
Janesville
02.2023 - Current
- Ordering supplies/chemicals
- Keeping up with member cancellations
- Keeping track of sales and member/car count daily
- Overseeing the site to ensure smooth operation day to day
- Scheduling and making sure we are staffed efficiently
Furnace Technician
Dsi recycling systems
Janesville
05.2022 - 02.2023
- Installed and serviced waste oil burning furnaces
- Rebuilt burners for oil furnace
- Went on service calls all over Wisconsin and northern Illinois
Lead Attendant
Mr.Splash car wash
Janesville
03.2019 - 04.2021
- Resolved customer complaints in a timely manner.
- Enforced rules and regulations regarding safety standards.
- Collaborated with management team to develop strategic plans.
- Assisted in supervising and training junior attendants.
Lube Technician
Jiffy Lube
Janesville
01.2016 - 02.2019
- Performed oil changes and lubrication services on a variety of vehicles.
- Provided estimates for repair costs based on customer requests and needs.
- Checked for any signs of wear or damage to brakes, suspension systems, steering components, exhaust systems and other parts of the vehicle.
- Reported any mechanical issues found during inspection to the supervisor immediately.
- Inspected and changed air filters, fuel filters, transmission fluid, coolant levels and other fluids as needed.
- Installed new windshield wiper blades and checked tire pressure.
- Demonstrated excellent problem solving skills when dealing with difficult situations.
- Educated customers about preventive maintenance services available to them.
- Greeted customers in a friendly manner upon arrival at the service station.
- Checked fluids and maintenance-related parts and topped off or replaced.
Skills
- Inventory management
- Supply ordering
- Sales tracking
- Staff scheduling
- Customer service
- Employee training
- Conflict resolution
- Team leadership
- Store operations oversight
- Recruiting and hiring
- Staff supervision
- Sales promotions
- Shift scheduling
- Policies and procedures
- Problem-solving
- Opening and closing procedures
Timeline
Store Manager
Mr.Splash car wash
02.2023 - Current
Furnace Technician
Dsi recycling systems
05.2022 - 02.2023
Lead Attendant
Mr.Splash car wash
03.2019 - 04.2021
Lube Technician
Jiffy Lube
01.2016 - 02.2019