Dylan Graves
Dearborn,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Pet Care and Veterinary industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Lawn and Pest Technician
Senske Services
05.2019 - 10.2022
- Reduced pest infestations by inspecting and identifying pests in various residential and commercial properties.
- Improved company reputation by promptly addressing customer concerns and resolving issues effectively.
- Informed clients about potential health risks associated with various pests while recommending appropriate preventative measures.
- Efficiently managed daily schedules of 20+ appointments by prioritizing tasks based on urgency and location proximity, optimizing time utilization during service calls.
- Complied with safety guidelines and regulations during pest control applications.
Lawn Care Technician
Weedman Lawn Care
04.2018 - 05.2019
- Enhanced lawn health by implementing customized care plans and treating specific issues such as weeds, pests, and diseases.
- Increased customer retention through exceptional communication skills and dedication to addressing concerns within 24 hours.
- Reduced callbacks by ensuring thorough completion of all assigned tasks, including mowing, trimming, edging, and debris removal.
- Demonstrated flexibility, adapting to scheduling changes and last-minute requests while maintaining a positive attitude.
- Assisted in training of new team members, sharing valuable knowledge and expertise in lawn care techniques.
Canine Camp Counselor
Camp Bow Wow
01.2016 - 04.2018
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for over 50 dogs daily.
- Increased repeat business through friendly and professional communication with clients about their pets' progress and behavior.
- Built strong relationships with local veterinarians to address any health concerns or emergencies that arose during a dog's stay at camp.
- Followed pet care instructions for dietary needs and medication regimens.
- Supported animal well-being by caring for both physical and mental health needs through strategies such as regular exercise.
Caretaker
Calico Cattery
01.2015 - 01.2016
- Maintained a clean, safe, and organized environment for cats by performing routine cleaning tasks and addressing any issues promptly.
- Collaborated with team members to ensure seamless operations and a positive experience for both cats and their owners.
- Improved efficiency of daily tasks by maintaining up-to-date records on each pet's status throughout their stay at the Cattery.
- Enhanced customer satisfaction by providing exceptional care and attention to pets during their stay at the Cattery.
Veterinary Technician
Companions Animal Hospital
01.2012 - 01.2014
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Administered medications and vaccinations to animals under supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the hospital.
Education
Professional Applicators License, Laws and Safety, Ornamental Herbicides, Ornamental Insecticides/Fungicides, General Pest Control -
ID Department of Agriculture
Boise05.2018
Associates in Veterinary Technology, Veterinary skills, Animal Behavior, Client Care -
Brown Mackie College
Boise02.2010
Skills
- Goal-Oriented
- Computer Skills
- Self-Motivation
- Client Care
- Time Management
- Customer Service
- Brand Awareness
- Rapport Building
Activities
- Advanced Academic Program involving work with the Boise Zoo managing their exhibits and providing mental stimulation and husbandry to the animals.
- Volunteer for the Idaho Humane Society as well as other animal rescue agencies.
- Volunteer for Habitat for Humanities.
- Event Supervisor for Idaho Science Olympiad Animal Identification Competitions for 8 years.
Timeline
Lawn and Pest Technician
Senske Services
05.2019 - 10.2022
Lawn Care Technician
Weedman Lawn Care
04.2018 - 05.2019
Canine Camp Counselor
Camp Bow Wow
01.2016 - 04.2018
Caretaker
Calico Cattery
01.2015 - 01.2016
Veterinary Technician
Companions Animal Hospital
01.2012 - 01.2014
Professional Applicators License, Laws and Safety, Ornamental Herbicides, Ornamental Insecticides/Fungicides, General Pest Control -
ID Department of Agriculture
Associates in Veterinary Technology, Veterinary skills, Animal Behavior, Client Care -
Brown Mackie College
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