Summary
Overview
Work History
Education
Skills
Timeline
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Dylan Hackney

Dylan Hackney

Parma

Summary

Professional leader with strong expertise in overseeing daily operations and team coordination. Known for effective collaboration and achieving results in fast-paced environments. Highly adaptable, skilled in problem-solving, conflict resolution, and ensuring optimal workflow. Respected for reliability and proactive approach to shifting demands.

Overview

8
8
years of professional experience

Work History

Shift Supervisor

Starbucks
08.2019 - Current
  • Monitored workflow to ensure adherence to quality standards and efficiency measures.
  • Supervised daily operations to ensure efficient workflow and optimal customer service delivery.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Supported inventory management by organizing stock and conducting regular audits.
  • Communicated effectively with team members to facilitate smooth shift transitions.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Trained and mentored team members, fostering a collaborative work environment and enhancing performance.

Crew Member

Dunkin' Donuts
06.2018 - 06.2019
  • Delivered exceptional customer service in fast-paced environment, ensuring positive dining experiences.
  • Collaborated with team members to maintain cleanliness and organization of work areas.
  • Operated cash registers and handled transactions accurately, reducing discrepancies.
  • Trained new crew members on standard operating procedures and best practices.
  • Assisted in inventory management by tracking stock levels and reporting shortages.
  • Monitored food safety standards, ensuring compliance with health regulations at all times.
  • Resolved customer complaints effectively, demonstrating problem-solving skills while maintaining satisfaction.
  • Worked front counter, drive-thru and other areas where I took orders and prepared meals
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Oversaw daily operations, ensuring high-quality beverage production and optimal customer satisfaction.
  • Maintained a clean and organized workspace for optimal productivity and safety.

Crew Member

Pump It Up
05.2017 - 05.2018
  • providing exceptional customer service handling for different reservations and parties, ensuring all customer needs were met during their event
  • Collaborated with team members to optimize workflow, ensuring each event went smoothly.
  • restock and cleaned all event areas including, the gym and party room
  • Managed logistics, including venue setup, decoration, and equipment procurement.
  • Streamlined party setup and teardown processes, minimizing downtime between events and maximizing overall efficiency.
  • Collaborated with fellow hosts and support staff, fostering a team-oriented atmosphere that contributed to seamless event coordination.
  • Maintained a safe and fun environment for all guests through vigilant supervision and adherence to safety protocols.

Education

Master of Arts - Clinical Mental Health Counseling

Cleveland State University
Cleveland, OH
05-2027

Bachelor of Arts - Psychology

Baldwin Wallace University
Berea, OH
05-2023

High School Diploma -

Parma Senior Highschool
Parma, OH
05-2019

Skills

  • Cash handling
  • Employee training
  • Customer service
  • communication and active listening
  • Leadership
  • critical thinking
  • problem solving
  • adaptability
  • collaboration with others
  • creativity and attention to detail
  • Computer Literacy

Timeline

Shift Supervisor

Starbucks
08.2019 - Current

Crew Member

Dunkin' Donuts
06.2018 - 06.2019

Crew Member

Pump It Up
05.2017 - 05.2018

Master of Arts - Clinical Mental Health Counseling

Cleveland State University

Bachelor of Arts - Psychology

Baldwin Wallace University

High School Diploma -

Parma Senior Highschool

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