Dylan Hatfield
Port Clinton,OH
Summary
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
10
10
years of professional experience
Work History
Omni Lead
Dicks Sporing Goods
Sandusky, OH
06.2021 - Current
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Increased order picking efficiency by implementing new inventory management strategies.
- Streamlined the order picking process with improved organization of pick lists and location assignments.
- Led a team of order pickers, providing guidance and support for optimal productivity.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Implemented process improvements that led to reduced turnaround times for critical tasks without compromising quality.
Seasonal and Grocery DBO
Target
Sandusky, OH
06.2019 - 05.2021
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements.
Support Manager
Walmart
Port Clinton, OH
05.2014 - 05.2019
- Collaborated with daytime management to ensure seamless transition between shifts and continuity in daily operations.
- Implemented inventory control measures to minimize loss and maximize profitability during overnight hours.
- Trained new employees on company policies, procedures, and job duties to facilitate their successful integration into the team.
- Assisted with store merchandising projects, ensuring proper product placement and presentation for customer satisfaction.
- Enhanced employee morale through regular performance evaluations, feedback sessions, and recognition of achievements.
- Improved team efficiency by implementing streamlined scheduling and task delegation processes.
- Reduced staff turnover by fostering a positive work environment and addressing employee concerns promptly.
Education
High School Diploma -
EHOVE Adult Career Center
Milan, OH06.2011
Skills
- Sales and Marketing
- Train Employees
- Job Assignments
- Verbal and Written Communication
- Quality Standards
- Staff Management
- Team Leadership
- Customer Service
- Issue and Conflict Resolution
Timeline
Omni Lead
Dicks Sporing Goods
06.2021 - Current
Seasonal and Grocery DBO
Target
06.2019 - 05.2021
Support Manager
Walmart
05.2014 - 05.2019
High School Diploma -
EHOVE Adult Career Center