Dylan Hawkins
Eugene
Summary
Experienced Tow Truck Operator adept at working quickly and safely to complete voluntary and involuntary tows. Good customer service, communication and prioritization skills. Excellent history of maintaining efficient schedules and operating with zero incidents.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Tow Truck Operater
Rays Towing & Garage
08.2022 - Current
- Improved customer satisfaction by providing timely and efficient towing services to stranded motorists.
- Enhanced company reputation by consistently maintaining a professional demeanor while interacting with clients.
- Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
- Ensured vehicle safety and compliance with regulations through diligent inspections and routine maintenance of tow trucks.
- Collaborated with dispatchers, efficiently responding to roadside assistance requests and coordinating recovery efforts.
- Increased client retention by providing exceptional customer service during difficult situations involving vehicle breakdowns or accidents.
- Navigated challenging driving conditions safely, minimizing potential hazards for clients'' vehicles during the towing process.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
- Maintained detailed records of service calls, documenting client interactions and any relevant information for billing purposes.
Security Officer
Premier Security
10.2022 - 08.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
Bark Blower
Applied Landscape Materials
01.2018 - 09.2019
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
Education
High School Diploma -
North Highlands High School
North Highlands, CA06.2017
Skills
- Lockout kit
- Flatbed truck expertise
- Assisting customers
- Recovering vehicles
- Traffic Control
- Heavy Equipment Operation
- Safe Driving Practices
- Customer Service
- Stress Tolerance
- Safety Management
Certification
- Certified
welding
Recieved a certificate in Welding school
Timeline
Security Officer
Premier Security
10.2022 - 08.2023
Tow Truck Operater
Rays Towing & Garage
08.2022 - Current
Bark Blower
Applied Landscape Materials
01.2018 - 09.2019
High School Diploma -
North Highlands High School
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