Dylan Hoffman
Bel Air,MD
Summary
Reliable Host with mechanical background and experience in guest services. Ability to maintain guest satisfaction while handling high stress, high volume work environment. Skilled at working with and around guests to promote a relaxed environment in stressful or uncomfortable environments.
Overview
3
3
years of professional experience
Work History
Host
University Of Maryland Upper Chesapeake Medical Center
2023.06 - Current
- Answered patient questions about diet and diet changes, meal times, and menu information
- Organized and constructed patient meals within specific time frames
- Delivered patient meals following time restraints to promote patient satisfaction
- Retrieved patient meals to ensure each room remained a clean and comfortable environment
- Assisted patients with ordering meals, handling and positioning trays to reduce risk of injury
- Managed and handled patient complaints and questions following protocol to meet patient expectations
- Handled applications and tablets to input meal orders and floor stock
- Ensure patient meals fit specific diet regulations and allergy constraints
Transfer Case Mechanic
Domestic Transfer Case Services
2020.11 - 2023.03
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Disassembled defective parts to make proper repairs.
- Upheld quality control standards for all completed work, ensuring each vehicle left the shop operating at peak performance.
- Inspected and tested parts to determine if they could be re-usable
Education
High School Diploma -
Bel Air High School
Bel Air, MD05.2021
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Guest Engagement
- Troubleshooting skills
- Hand and power tools
- Maintenance and repairs
- Diagnostic abilities
- Equipment inspection and testing
Timeline
Host
University Of Maryland Upper Chesapeake Medical Center
2023.06 - Current
Transfer Case Mechanic
Domestic Transfer Case Services
2020.11 - 2023.03
High School Diploma -
Bel Air High School
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