DYLAN Honescko
Van Alstyne
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
9
9
years of professional experience
Work History
Service Experience Representative
Avondale Porsche Grapevine
Grapevine
06.2022 - Current
- Handled customer complaints and resolved issues with professionalism and empathy.
- Collaborated with team members to improve service delivery and customer satisfaction.
- Utilized dealership software to track service history and manage customer follow-ups.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Advisor
Caliber Collision
Sherman
09.2021 - 06.2022
- Resolved customer complaints promptly to enhance satisfaction levels.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
Senior Technician
Valvoline Instant Oil Change
McKinney
08.2020 - 04.2021
- Ensured compliance with safety standards and procedures during operations.
- Collaborated with team members to streamline service processes efficiently.
- Repaired, replaced, or upgraded defective parts using a variety of tools and test instruments.
- Evaluated machinery performance and calibrated settings to maximize productivity.
Line Cook
Cavallis Pizzeria
McKinney
03.2016 - 08.2020
- Prepared various pizza toppings and ingredients according to recipes.
- Operated kitchen equipment such as ovens, mixers, and slicers safely.
- Maintained cleanliness of workstations and kitchen areas during shifts.
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
Education
High School Diploma -
Heritage High School
Frisco, TX06-2019
Skills
- Adaptability
- Problem-solving
- Organizational skills
- Customer relationship management
- Attention to detail
- Time management
- Prioritization
- Safety Monitoring
Timeline
Service Experience Representative
Avondale Porsche Grapevine
06.2022 - Current
Service Advisor
Caliber Collision
09.2021 - 06.2022
Senior Technician
Valvoline Instant Oil Change
08.2020 - 04.2021
Line Cook
Cavallis Pizzeria
03.2016 - 08.2020
High School Diploma -
Heritage High School
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