Dylan H. Shouse
Louisville,KY
Summary
Operations Manager with over 10 years of experience in supply chain optimization and lean manufacturing. Proven track record of reducing overhead costs and enhancing production efficiency. Experienced in managing food service operations and leading diverse teams. Strong skills in recruitment, business planning, and problem-solving in fast-paced environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Catering Manager
Kentucky
Louisville, Kentucky
12.2024 - Current
- Generated $3 million in sales with a five-person team.
- Led catering operations across three units serving Louisville and Southern Indiana.
- Developed best practices for bulk guest service, ensuring highest quality standards.
- Coordinated event logistics and menu planning to meet diverse client needs.
- Managed timely delivery of catering services while maintaining quality standards.
- Trained staff on food safety protocols and customer service excellence.
- Oversaw inventory management and supply ordering for catering events.
- Evaluated customer feedback to refine catering services and offerings.
Director of Operations
Alabama
Opelika and Dadeville, Alabama
08.2023 - 11.2024
- Oversaw operations of 2 units and developed 12 additional units across Alabama and Georgia, expanding market presence.
- Drove carry out and third-party sales, achieving 200% growth in six months.
- Achieved 22% reduction in labor costs within three months.
- Realized 18% decrease in food costs within six months.
- Streamlined operational workflows across departments, resulting in improved efficiency and reduced turnaround times.
- Implemented rigorous food safety and quality assurance processes.
- Managed vendor relationships to ensure timely service delivery and compliance with quality standards.
- Analyzed workflows to identify improvement areas and implemented effective solutions.
General Operations Manager
Kentucky
Louisville, Kentucky
06.2019 - 07.2023
- Achieved over $35 million in total organizational sales.
- Implemented targeted sales initiatives to enhance revenue generation across all units.
- Managed operations of five restaurant units, ensuring efficient service and customer satisfaction.
- Developed and implemented standard operating procedures to ensure process consistency.
- Executed hiring, training, and coaching processes to cultivate a skilled and effective workforce.
- Fostered a positive work environment to enhance employee retention.
- Streamlined system development and implementation for operational effectiveness.
FOH Manager
KY
Bowling Green, KY
08.2015 - 08.2019
- Led two teams of over 60 employees each, resulting in four consecutive years of increased sales.
- Drove performance of both restaurants to exceed $15 million in revenue for two consecutive years.
- Developed and implemented comprehensive training and inventory strategies, enhancing service quality and operational efficiency at new location.
- Executed strategic planning and operational execution for successful opening of second restaurant.
- Streamlined supply ordering processes and managed inventory to optimize resource allocation and minimize waste.
- Coordinated scheduling to enhance staff coverage during peak operational hours.
Education
Bachelor of Science - Finance with focus in business and estate planning
Western Kentucky University
Bowling Green, KY01.2019
Skills
- Catering operations
- Food safety
- Food safety standards
- Inventory management
- Inventory control
- Budget management
- Customer management
- Customer retention
- Team leadership
- Staff supervision
- Time management
- Effective communication
- Adaptability under pressure
- Problem solving
- Customer retention
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
ServSafe Certification
References
References available upon request.
Timeline
Catering Manager
Kentucky
12.2024 - Current
Director of Operations
Alabama
08.2023 - 11.2024
General Operations Manager
Kentucky
06.2019 - 07.2023
FOH Manager
KY
08.2015 - 08.2019
Bachelor of Science - Finance with focus in business and estate planning
Western Kentucky University