Dylan Karman
McKinney,TX
Summary
I am a second-semester HVAC/R student at Collin College, skilled in technical troubleshooting, wiring, brazing, soldering, and refrigerant handling. Holding a universal technician's license through ESCO, I bring a professional and results-driven approach to my work. With a background in customer service as a front desk employee and manager at the Allen Community Ice Rink, I possess strong people skills and adaptability. Eager to contribute my expertise to the HVAC/R industry, I look forward to discussing how my skills align with your organization's needs.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Manager
City Of Allen
Allen, TX
01.2021 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
Education
Associate of Applied Science - HVAC/R
Collin College
Allen, TX01-2025
Skills
- Business Development
- Workforce Management
- Performance Management
- Staff Training and Development
- Customer Service
- Cash Handling
- Electrical Safety
- Technical Troubleshooting
Affiliations
- Soccer
- Drone flying
- Working on cars
Accomplishments
- Multiple employee recognitions
- Two job promotions
- Team captain for varsity soccer my senior year of high school
- Team captain of 2 soccer club teams
- Multiple academic awards
Certification
- Universal Technicians license
- CPR and First Aid certified
References
References available upon request.
Timeline
Manager
City Of Allen
01.2021 - Current
Associate of Applied Science - HVAC/R
Collin College
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