Dylan Knowles
Roanoke,VA
Summary
My desire is to find a stable, yet challenging position in a professional environment, through which, I will leverage my extraordinary customer service, sales experience and strong work ethic to advance the greater good of the company, as well as my career.
I am an effective communicator with a steadfast work ethic as well as a trusted member of your team. I bring with me, more than ten years experience in customer service and sales, from challenging hospitality environments. Throughout my career, I have consistently exceeded management's sales quotas and guest satisfaction expectations. Additionally, I have demonstrated my ability to learn new subject matter quickly and have proven leadership capabilities through community outreach programs I pioneered, intended to build rapport with existing clients while attracting new ones. I am have also received a certification from Google in their Google Ads Search skillset focused primarily on creating success for a business through marketing and advertising through delivering effective and relevant properly targeted ads.
Overview
16
16
years of professional experience
Work History
Partner/Director of Marketing (Online Consulting)
Limited Consulting, LLC
10.2018 - Current
- Created a robust business plan by conducting adequate research as well as a comprehensive competitive analysis
- Provided online marketing consulting to a wide range of companies; helped them to increase sales growth and acquire new business opportunities.
Server/Bartender
Smokey Bones Restaurant
03.2016 - 10.2018
- Responsibility included but not limited to; vast menu and drink knowledge
- Managing and attending to multiple bar guests and restaurant dining tables
- Assisted and managed inventory system of all bar items including liquor, beer, wine, mixers, bar fruit both portioned and whole.
Bartender/Server
T.G.I Fridays
01.2014 - 04.2016
- Promoted three times in five years
- Held a variety of leadership positions including Team Leader and Manager (of two key departments.) In these roles, I exceeded sales quotas, and performed inventory management/ordering/cost controls, while ensuring a "gold-standard" of exemplary customer service
- Implemented an award winning community outreach program "Community Service Achievement Award." Created and executed a wide range of successful and innovative marketing & growth strategies
- Exemplified professionalism and patience to my subordinates at all times, while performing outstanding customer service to restaurant patrons.
Bartender
Shula's 347 Grill
10.2010 - 01.2014
- Hired prior to restaurant opening, held position and developed leadership as senior bartender; trained all new bartending staff
- Delivered the highest level of guest services stemming from my extensive service and product knowledge
- Extensively trained in all aspects of fine dining, bar and restaurant service procedures
- Obtained an extensive education in raising premium Black Angus cattle, specific diets, anatomy of butchering, science-based specifications (relating to classifications and registered trademark certification of Shula Cut Steaks, as well as the FDA's guidelines & classifications.) Familiar with specific cutting processes of beef, as well as aging procedure specifics, packaging, storing, and shipping protocol
- Classroom certification in TIPS (Training for Intervention Procedures); a regulatory system for industry professionals to learn procedures for serving alcohol.
Bartender
Bull & Bones Brewhaus and Grill
10.2008 - 10.2010
- Mastered extensive knowledge pertaining to brewing beer, smoked food, and internally generated recipes
- Executed extraordinary customer service, drawing on my deep knowledge of fine food and spirits
- Hired prior to launch, served as many as fifty guests at a time and also took on the task of hiring and training all new bar staff
- Acted as liaison to the brew master, on any guest questions and inquiries.
Sales Associate
Haley Toyota
03.2008 - 09.2008
- Demonstrated the highest level of customer service and professionalism in an intense sales environment (client discovery and vehicle demonstration, through sale.) Mastered extensive and laborious product knowledge ranging from features and options, to warranty information on new and used inventory
- Remained compliant with all sales standards by completing and filing administrative paperwork in a timely fashion.
Education
Bachelor of Science - Marketing
University of Phoenix
Online09.2009
Google Ads Search Certification
Skills
- Promotional Support
- Inventory Control
- Customer Needs Assessment
- Sales Development
- Business Development
- Cash Handling Accuracy
- Stocking and Receiving
- Exceptional Customer Service
Timeline
Partner/Director of Marketing (Online Consulting)
Limited Consulting, LLC
10.2018 - Current
Server/Bartender
Smokey Bones Restaurant
03.2016 - 10.2018
Bartender/Server
T.G.I Fridays
01.2014 - 04.2016
Bartender
Shula's 347 Grill
10.2010 - 01.2014
Bartender
Bull & Bones Brewhaus and Grill
10.2008 - 10.2010
Sales Associate
Haley Toyota
03.2008 - 09.2008
Bachelor of Science - Marketing
University of Phoenix
Google Ads Search Certification