Dylan Kretz
Sales Coordinator
Summary
Diligent Sports Sales Coordinator with experience and expertise in cementing productive partnerships. Self-directed and determined in meeting demands and project management. Enthusiastic about capitalizing on marketing, sales, and sponsorships opportunities. Passionate team player with goals of fostering positive partnership relationships and supporting the sales team with the goal of increasing efficiency within sales to make a positive impact.
Overview
7
7
years of professional experience
Work History
Ticket Sales and Operations Intern
BSE Global - Brooklyn Nets
10.2024 - 05.2025
- Managed the tracking and distribution of prospecting tickets for certain luxury clubs throughout the 2024-2025 Nets season, leveraging Salesforce and Excel to accurately monitor and allocate ticket requests on a game-by-game basis ensuring seamless coordination.
- Conducted market research and client outreach, identifying thousands of new business opportunities and expanding the sales pipeline.
Provided comprehensive administrative assistance to the Premium Sales department, streamlining processes and improving team efficiency.
- Coordinated with cross-functional teams to organize promotional events and client meetings, enhancing overall client experience.
- Developed and maintained sales reports and CRM data, ensuring accuracy and timely follow-up on sales leads.
- Gained hands-on experience in the sports and entertainment industry, building a strong foundation for a future career in sales coordination.
- Oversaw invoicing for VIP accounts, managing transactions totaling several million dollars and ensuring accuracy and timeliness in all billing processes.
- Organized and maintained all VIP contracts, meticulously reviewing each account to verify payment plans, notify clients of upcoming charges, and ensure compliance with contract terms.
- Coordinated closely with the ticket operations team to ensure all payment statuses and updates were accurately reflected in the appropriate software systems, supporting seamless account management for luxury club members.
Home Health Aid
Marks Home Healthcare
01.2023 - Current
- Assisted with safe movement, health and hygiene, physical fitness, rehabilitation, assistive medical care, and other personal requirements.
- Created and implemented schedules regarding medication usage and treatments.
- Analyzed care plans and upheld JCAHO, Medicare and Medicaid guidelines.
- Organized, filled out, and completed all necessary paperwork and forms related to Medicaid, Medicare, Doctors, 3rd Party Insurance Providers, etc.
- Acted as a liaison between patient and medical care organizations; answering calls, emails, and speaking directly to healthcare providers.
- Monitored and recorded patient progress, prompting timely and appropriate interventions.
Quality Assurance Tester
Bytedance
03.2022 - 08.2022
- Test gameplay for audio, visual, and backend issues
- Identified and evaluated recurring problems in game tests, providing detailed documentation of issues for improvement.
- Demonstrate ability to house organized criticism with the goal of displaying new ways to improve gameplay and overall quality
- Designed easy-to-understand testing protocols for distribution to untrained personnel, incorporating corporate standards and regulatory guidelines.
- Ability to adapt and test gameplay on all mediums
E-Commerce Manager
Self Employed Services
01.2018 - 01.2020
- Inventory, Financial, Site and Distribution Management
- Creating frameworks that transform social media sites into highly profitable platforms
- Research trends and innovations in order to gain an edge on competitors
- Established and maintained balanced and accurate e-commerce budget to execute on initiatives with proper funding and enrich customer experience.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Education
Transfer - Business
Iona College
New Rochelle, NY 05.2001 -
Associate of Arts - Business Communications
Tallahassee Community College
Tallahassee, FL 08.2018 - 05.2020
Skills
Teamwork
Adaptability
Organization & Time Management
Written & Verbal Communication Skills
Interpersonal Skills
Timeline
Ticket Sales and Operations Intern
BSE Global - Brooklyn Nets
10.2024 - 05.2025
Home Health Aid
Marks Home Healthcare
01.2023 - Current
Quality Assurance Tester
Bytedance
03.2022 - 08.2022
Associate of Arts - Business Communications
Tallahassee Community College
08.2018 - 05.2020
E-Commerce Manager
Self Employed Services
01.2018 - 01.2020
Transfer - Business
Iona College
05.2001 -
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