Dylan Kusick
Spearfish,SD
Summary
Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality service on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. Successfully develops and manages strong teams through proactive training and issue management.
Overview
8
8
years of professional experience
Work History
Digital Team Lead
Walmart
Spearfish, SD
11.2023 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Monitored team performance against targets, taking corrective action where necessary.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Identified opportunities for process improvements, implementing changes when required.
- Provided support to junior staff during peak periods of workloads.
- Motivated staff through positive reinforcement techniques.
- Delegated tasks appropriately according to individual skill sets.
- Held regular one-on-one coaching sessions with staff members to encourage personal development.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Conducted thorough quality checks to verify conformance to specifications.
Digital Personal Shopper
Walmart
Spearfish, SD
07.2020 - 11.2023
- Assisted customers in selecting items that met their individual needs and preferences.
- Maintained a high level of customer service while ensuring customer satisfaction.
- Responded promptly to customer inquiries via phone calls or emails.
- Tracked customer feedback through surveys or other methods in order to improve services offered.
- Followed proper procedures when accepting returns or exchanging items for customers.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Satisfied customers with quick, accurate service under tight deadlines.
- Completed pickup and shopping orders for customers within local area.
- Secured and stored items until customer pickup.
- Greeted customers and answered product or service questions.
- Suggested comparable products to replace out-of-stock items.
- Assisted teammates with daily tasks during peak periods.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
Deli Worker
Leuders Food Center
Belle Fourche, SD
10.2018 - 07.2020
- Assisted customers with selecting deli items and providing product knowledge.
- Maintained a clean, neat and well-stocked deli area.
- Followed food safety guidelines when preparing sandwiches, salads and other deli items.
- Greeted customers in a friendly manner and provided excellent customer service.
- Organized the storage areas for deli products, ensuring that all items were properly labeled and stored according to health department regulations.
- Rotated stock on shelves to ensure freshness of products.
- Ordered supplies as needed to maintain adequate inventory levels.
- Weighed, packaged and priced various meats and cheeses for sale in the deli case.
- Cleaned work surfaces regularly throughout shift using appropriate cleaning solutions.
- Monitored expiration dates of products to ensure quality control standards were met.
- Assisted in maintaining accurate records of all food items received from vendors.
- Ensured compliance with local health codes by adhering to sanitation policies.
- Communicated effectively with team members regarding orders placed by customers.
Kitchen Staff Member
Ski's Pizzeria
Belle Fourche, SD
04.2016 - 09.2018
- Cleaned and sanitized work surfaces, equipment, utensils, dishes, or silverware.
- Prepared a variety of foods according to customers' orders or supervisors' instructions, following approved procedures.
- Stocked and replenished kitchen supplies and ingredients as needed.
- Followed health and safety guidelines for food preparation and service.
- Operated various kitchen appliances such as mixers, slicers, and ovens.
- Assisted in the preparation of all menu items including salads, appetizers and entrees.
- Cooked meals or specialty items in cooperation with the rest of the kitchen staff.
- Ensured that all dishes were prepared in accordance with restaurant standards.
- Maintained cleanliness of work areas throughout shift.
- Carried out basic cleaning duties such as sweeping floors, washing dishes .
- Responded promptly to customer complaints regarding food quality or service issues.
- Organized all storage areas in an efficient manner to maximize space utilization.
- Followed proper plate presentation techniques when serving plates at tableside.
- Performed other related duties as assigned by supervisor.
- Communicated effectively with waitstaff regarding order tickets for accurate delivery times.
- Moved smoothly between different cooking stations to assist with meal preparations.
- Contributed to successful kitchen operations with smooth handling of daily checklists.
Education
High School Diploma -
Belle Fourche High School
Belle Fourche, SD05-2018
Some College (No Degree) - Computer Science
Southern New Hampshire University
Hooksett, NHSkills
- Production Monitoring
- Trend Tracking
- Performance Monitoring
- Schedule Management
- Programming Languages - Python, Java, C, JavaScript
- Software Development
- Attention to Detail
- Data Structures - Binary Search Tree's, Vectors, Hash Tables
- Operating Systems
- Software Development Lifecycle
- NoSQL - MongoDB
- Computer Hardware Knowledge
- Cybersecurity Fundamentals
Affiliations
- Active Gym Member
- Computer Enthusiast
- Formula 1 Enthusiast
Languages
Spanish
Elementary
Accomplishments
- Earned a leadership role at Walmart in 2023
- Awarded for outstanding customer service in Q3 of 2023 at Walmart
References
References available upon request.
Timeline
Digital Team Lead
Walmart
11.2023 - Current
Digital Personal Shopper
Walmart
07.2020 - 11.2023
Deli Worker
Leuders Food Center
10.2018 - 07.2020
Kitchen Staff Member
Ski's Pizzeria
04.2016 - 09.2018
High School Diploma -
Belle Fourche High School
Some College (No Degree) - Computer Science
Southern New Hampshire University