Summary
Overview
Work History
Education
Skills
Timeline
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Shane Brigham

Warrensburg,MO

Summary

People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.

Overview

3
3
years of professional experience

Work History

Digital Team Lead

Walmart
Warrensburg, MO
04.2024 - Current
  • Developed strategies to increase team productivity and improve customer service levels.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Trained new staff in relevant processes and procedures.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Ensured compliance with company policies and procedures throughout the team.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Supported the manager in developing plans for future projects, initiatives, and objectives.

Frontend Services Team Assocaite

Walmart
Warrensburg, MO
01.2023 - 04.2024
  • I provided customer service to clients, including resolving complaints and answering inquiries.
  • Performed daily balancing of cash drawer and money center operations.
  • I assisted customers with check cashing, bill payment, and money orders.
  • Verified customer identification documents according to established guidelines.
  • Operated Point-of-Sale terminals efficiently while minimizing errors.

Parking Services

University of Central Missouri Public Safety
Warrensburg, MO
09.2021 - 07.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints promptly.
  • Maintained detailed records of customer interactions, transactions, and comments for future reference.
  • Performed administrative tasks, such as filing paperwork, updating databases, and generating reports.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

High School Diploma -

Warrensburg High School
Warrensburg, MO
05-2021

Skills

  • Regulatory Compliance
  • Performance monitoring
  • Production Monitoring
  • Trend tracking
  • Operations Management
  • Customer Relations

Timeline

Digital Team Lead

Walmart
04.2024 - Current

Frontend Services Team Assocaite

Walmart
01.2023 - 04.2024

Parking Services

University of Central Missouri Public Safety
09.2021 - 07.2023

High School Diploma -

Warrensburg High School

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Shane Brigham