Dylan Kvapil
DeKalb,IL
Summary
Dynamic National Account Executive with a proven track record at International Sports Management Inc., excelling in customer relationship management and strategic sales. Leveraged Salesforce and exceptional communication skills to exceed sales targets by 20% and maintain high customer loyalty. Specialized in B2B sales, business development, and adept at negotiating, consistently achieving top performance metrics.
Overview
1
1
year of professional experience
Work History
National Account Executive
International Sports Management Inc.
Chicago, US
01.2024 - 07.2024
- Identified customer needs through data-driven insights, then developed strategies to meet those needs
- Developed and maintained relationships with key accounts to ensure customer loyalty and satisfaction
- Utilized CRM software to manage the sales process from lead generation to closure
- Averaged 186 daily sales calls, exceeding the 120 required
- Identified a more streamlined lead generation process, allowing my peers and me to generate 20 percent more leads simultaneously
- Was able to communicate with as well as maintain relationships with C-Level executives
Customer Service Specialist
Lowes
DeKalb, US
05.2023 - 12.2023
- Dedicated and results-oriented Customer Service Specialist with proven track record of delivering exceptional customer experiences
- Adept at building positive relationships with customers, resolving inquiries, and ensuring satisfaction
- Eager to leverage strong communication skills and problem-solving abilities to contribute to customer-focused team
- Resolved product inquiries, billing issues, and order discrepancies, ensuring positive customer experience
- Provided prompt and courteous assistance to customers via phone, email, and face to face
- Completed 20 new orders per day with 96% accuracy and consistently high customer satisfaction scores
- Served customer account and technical needs across 60+ daily calls, consistently meeting productivity and quality targets
Education
Sophomore in college - Business Marketing
Kishwaukee College
DeKalb, IL12.2024
High school diploma or GED -
Dekalb High School
06.2019
Skills
- Microsoft Excel
- Communication skills
- Leadership
- Salesforce
- CRM Software
- Account Management
- B2B sales
- Business Development
- Cold Calling
- Negotiation
Affiliations
- Soccer, Weightlifting, Cooking, Reading, House Music, Volunteer at Animal Shelters
Timeline
National Account Executive
International Sports Management Inc.
01.2024 - 07.2024
Customer Service Specialist
Lowes
05.2023 - 12.2023
Sophomore in college - Business Marketing
Kishwaukee College
High school diploma or GED -
Dekalb High School
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