Dylan L'Abbe-Lindquist
Rockport,MA
Summary
Driven entrepreneur and former Head Brewer at Cape Ann Brewing Co, adept in operations management and customer relations. Spearheaded initiatives that significantly enhanced production efficiency and customer satisfaction. Excelled in building strong client relationships and leading high-performing teams, demonstrating exceptional verbal communication and strategic planning skills. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
18
18
years of professional experience
Work History
Owner
Pigeon Cove Ferments LTD
05.2016 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Evaluated suppliers to maintain cost controls and improve operations.
Head Brewer
Cape Ann Brewing Co,
06.2006 - 12.2019
- Increased production efficiency through the optimization of brewing schedules and equipment maintenance routines.
- Participated in community events and beer festivals to increase brand visibility and build strong relationships with customers.
- Led staff training programs on safety protocols and standard operating procedures, promoting a safe working environment within the brewery.
- Maintained compliance with industry regulations by consistently updating knowledge on local, state, and federal requirements for breweries.
- Managed inventory effectively, ensuring ample supply of raw materials and minimizing waste.
Education
Bachelor of Science - Non-invasive Geophysics
Salem State University
Salem, MA05.2008
Skills
- Customer Relations
- Small business operations
- Relationship Building
- Verbal and written communication
- Operations Management
Timeline
Owner
Pigeon Cove Ferments LTD
05.2016 - Current
Head Brewer
Cape Ann Brewing Co,
06.2006 - 12.2019
Bachelor of Science - Non-invasive Geophysics
Salem State University
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