Seth Law
Grocery Manager
Chandler,AZ
Overview
4
4
years of post-secondary education
20
20
years of professional experience
Websites
Summary
Customer-focused leader with extensive experience in delivering exceptional service and driving team performance in dynamic retail environments. Skilled in training and motivating teams, resolving customer concerns, and fostering a positive, customer-centric atmosphere. Proven ability to optimize operations, manage inventory, and execute strategies that enhance both team success and the customer experience.
Skills
Mentoring
Complaint resolution
Coaching
Teamwork and collaboration
Inventory merchandising
Inventory management
Decision-making
Time management
Problem-solving
Organization
Interpersonal communication
Customer relations
Conflict resolution
Computer skills
Work History
Grocery Manager
Safeway
Scottsdale, Az
07.2023 - Current
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
Merchandiser /Service Order Writer
Nabisco Brands
Scottsdale, Az
09.2022 - 07.2023
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified products appeared at correct locations in proper quantities.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Engaged with customers to effectively build rapport and lasting relationships.
eCommerce Supervisor
Frys Food
Mesa, Az
11.2014 - 09.2022
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Researched issues to obtain appropriate answers to customer inquiries.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Mentored new sales associates to contribute to store's positive culture.
- Educated staff on strategies for handling difficult customers and challenging situations.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ 01.2010 - 05.2012
Associate of Science - Network Technology
Collins College
AZ 01.2002 - 05.2003