Dylan Limas
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Talent Development Trainer
H-E-B Grocery
San Antonio, TX
04.2022 - Current
- Mentored newly hired checkers, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Gathered and organized supplementary material to support structured lessons.
Service Leader
H-E-B Grocery
San Antonio, TX
08.2020 - Current
- Assisted in leading a successful operation of the Central Checkout Department.
- Trained and coached to create a team environment where Partners work toward providing Customers consistently superior Customer Service.
- Managed traffic flow / customer throughput; relays / monitored expectations related to daily performance goals.
- Provided work direction and training to other Partners.
Business Center Representative
H-E-B Grocery
Houston, TX
01.2019 - 08.2021
- Provided superior customer service with etiquette and a positive attitude.
- Answered phone calls appropriately; handled customer concerns and complaints.
- Researched discrepancies; assisted with Customer inquiries.
- Applied knowledge of all requirements, policies, and procedures related to MSB and other financial services.
- Handled large sums of cash; conducts, processes, reconciles transactions in compliance with policies and procedures.
Checker
H-E-B Grocery
Houston, TX
06.2018 - 08.2020
- Provided superior customer service; looked for ways to go above and beyond what Customers expect.
- Answered product-related questions for customers, and offered additional or alternative products and services.
- Collected cash, check, or charge payment from customer and made change for cash transactions.
- Monitored and managed potential front-end shrink.
Customer Service Assistant
H-E-B Grocery
Houston, TX
04.2018 - 06.2018
- Assisted in unloading merchandise from baskets.
- Packaged groceries; assisted customers in transporting / unloading groceries to their vehicles.
- Assisted customers in locating merchandise
Education
Bachelor of Arts - Digital Communications And Media
The University of Texas At San Antonio
San Antonio, TX12.2023
Associate of Arts - Communications
San Jacinto College District
Pasadena, TX05.2021
Skills
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Upbeat and Positive Personality
- Issue and Complaint Resolution
- Team-Oriented and Cooperative
Timeline
Talent Development Trainer
H-E-B Grocery
04.2022 - Current
Service Leader
H-E-B Grocery
08.2020 - Current
Business Center Representative
H-E-B Grocery
01.2019 - 08.2021
Checker
H-E-B Grocery
06.2018 - 08.2020
Customer Service Assistant
H-E-B Grocery
04.2018 - 06.2018
Bachelor of Arts - Digital Communications And Media
The University of Texas At San Antonio
Associate of Arts - Communications
San Jacinto College District
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