LACEY ROBINSON
London,KY
Summary
Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 5 years of related experience and superior planning and time management abilities.
Overview
4
4
years of professional experience
Work History
Stretch Trainer
Senture
01.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Analyzed team performance and identified opportunities for additional training.
- Monitored participant workflow and behaviors throughout the training process.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Tracked attendance and evaluated progress for assigned trainees.
- Educated trainees on the proper use of equipment and systems.
- Trained and mentored several groups of new personnel hired to fulfill various roles
Csr
01.2022 - Current
- Quantum Health
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times.
Bartender
The Abbey Restaurant
10.2019 - 01.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Diploma -
Garrard County High School
Lancaster, KY05.2010
Associate of Science - Education
University of The Cumberlands
Williamsburg, KY05.2025
Skills
- (15 Years) Skilled in Microsoft Office
- (3 years) Management training
- (6 Years) Training lead
- Efficient and Detail-Oriented
- Order and Refund Processing
- Upselling Products and Services
- (5 Years) Customer Account Management
- Call Documentation
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Interpretation and Translation Services
- Understanding Customer Needs
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Customer Inquiry Response
- Call Transfers
- Cash Register Operations
- (2)Telephone Management
- (15)Microsoft Exchange
- (15) Microsoft PowerPoint
- Microsoft Dynamics
- Microsoft Office
- Adobe Systems Adobe Photoshop
- Microsoft Access
Timeline
Stretch Trainer
Senture
01.2022 - Current
Csr
01.2022 - Current
Bartender
The Abbey Restaurant
10.2019 - 01.2022
High School Diploma -
Garrard County High School
Associate of Science - Education
University of The Cumberlands
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