Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dylan Luis

City Of Angels,CA

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

Murphys Hotel
06.2015 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.

Package Handler

UPS
09.2021 - 08.2022
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.
  • Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
  • Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Contributed to increased productivity by working effectively in high-pressure situations.
  • Assisted supervisors in tracking inventory, ensuring accurate records and minimal discrepancies.
  • Elevated workplace safety awareness through ongoing training, reducing incidents of injury on the job.
  • Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
  • Assembled, sealed, and loaded packages into correct trucks.
  • Achieved faster turnaround times for deliveries through diligent attention to detail during packaging processes.

Education

High School Diploma -

Brett Hart High School
Angels Camp Ca
06.2015

Certifications - Wildland Firefighter

Future Fire Academy
Placerville, CA
11.2023

Skills

  • Food Delivery
  • Daily Specials Memorization
  • Table Bussing
  • Food Running
  • Safe Food Handling
  • Supply Restocking
  • Order Delivery Practices
  • Table Setting
  • Cash Handling
  • Menu Presentation
  • Food Safety Understanding
  • Bill Computation
  • Food Station Setup
  • Banquet Coordination
  • Wine Service
  • Dining Area Maintenance
  • Menu Memorization
  • Professional Appearance
  • Problem Solving
  • Positive Attitude
  • Cleanliness Standards
  • Strong Work Ethic
  • Food and Beverage Pairings
  • High-Volume Dining

Certification

  • s-131
  • s-190
  • L-180
  • S-212
  • S-211
  • S-130
  • S-215
  • Public safety, first aid
  • Hazmat material
  • to find space awareness
  • S-110
  • Nims 100
  • Nims 200
  • Nims 700
  • Nims 800
  • CFR - Certified First Responder

Timeline

Package Handler

UPS
09.2021 - 08.2022

Server

Murphys Hotel
06.2015 - Current

High School Diploma -

Brett Hart High School

Certifications - Wildland Firefighter

Future Fire Academy

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Dylan Luis