Dylan Machado
NORWICH
Summary
I’m a reliable Casino Cage Cashier known for high productivity and efficient task completion. A very quick learner who is motivated and seeks advancement. Skilled in cash handling, customer service, and fraud detection, ensuring smooth financial operations within the casino environment. I excel in communication, problem-solving, and time management, contributing to enhanced customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Casino Cage Cashier
Mohegan Sun Casino
Uncasville
01.2017 - Current
- Processed cash transactions accurately for gaming and non-gaming activities.
- Managed customer inquiries and resolved issues efficiently at the casino cage.
- Maintained organized cash drawers and balanced funds regularly during shifts.
- Created and maintained records detailing monetary transactions, resolved discrepancies and verified funds accuracy with accounting staff.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Conducted regular inventories of gaming chips and tokens.
- Reconciled customer accounts when necessary to resolve discrepancies.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Ensured that all cage operations were conducted in accordance with established policies and procedures.
- Assisted customers with questions about slot machines or other gaming activities.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
- Balanced the cash drawer at the beginning and end of each shift.
- Verified customer identification to ensure compliance with gaming regulations.
- Assisted in training new employees as needed.
- Utilized point-of-sale systems to record transactions and generate receipts promptly.
- Collaborated with team members to ensure smooth transaction flow in high volume periods.
- Trained and mentored staff on customer service standards and procedures.
- Implemented security measures to protect assets and prevent theft.
- Coordinated with other departments to resolve cash discrepancies efficiently.
- Addressed guest inquiries and concerns regarding financial transactions promptly.
- Assisted in developing operational procedures to improve workflow efficiency.
- Complied with federal and state regulations by completing required casino forms pertaining to cage transactions.
- Inspected documents such as driver's licenses, passports, or other forms of identification for customers cashing checks or exchanging currency.
- Provided training and guidance to new employees in various aspects of cage operations including cash handling procedures, regulations.
- Resolved customer complaints quickly and professionally while maintaining a positive attitude at all times.
- Coordinated with other departments on issues related to gaming activities that require additional follow-up or investigation.
- Implemented security protocols for safeguarding sensitive information such as passwords or PIN numbers.
- Supervised staff in providing excellent customer service to all guests visiting the casino cage.
- Responded to inquiries from customers regarding their accounts and provided assistance where needed.
- Smoothly oversaw efficient and accurate monetary transactions between house and customers.
- Notified security department of identified or suspected illegal play activities and player behaviors.
- Converted currency into requested combinations of bills and coins for patrons.
- Answered patron questions about gaming machine functionality and explained how to properly use devices.
- Contacted security staff to escort patrons with large winnings to vehicles or hotel rooms.
Education
Putnam High School
Putnam, CTSkills
- Cash handling
- Transaction processing
- Inventory management
- Compliance adherence
- Customer relationship management
- Team leadership
- Effective communication
- Problem solving
- Conflict resolution
- Attention to detail
- Strong ethics
- Transaction accuracy
- Initiative-taking
- Numeric aptitude
- Cash handling expertise
- Security awareness
- Accountability
- Dependability
- Patience and tact
- Professionalism and courtesy
- Patience and tolerance
- Teamwork orientation
- Mental math aptitude
- Relationship building
- Professional integrity
- Team collaboration
- Adaptability
Timeline
Casino Cage Cashier
Mohegan Sun Casino
01.2017 - Current
Putnam High School