Dylan Mah
Summary
Friendly Sales Advisor knowledgeable about computer and TV products and skilled at connecting customers with solutions. Adept at listening to needs and conveying information. Poised to leverage sales and service expertise developed over a year in Best Buy. Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities. Skilled Training Specialist highly effective a conducting personal and group training sessions focused on topics such as POS systems, everyday operations and cash handling. Enthusiastic personality with a hands-on, creative style.
Overview
8
8
years of professional experience
Work History
Sales Advisor
Best Buy
09.2022 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet a wide range of requirements.
- Maintained current knowledge of applicable sales and product changes to provide the best possible service for all customer needs.
- Demonstrated features, answered questions, and offered solutions.
- Responded to in-person and telephone requests for information about company offerings.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Certified Trainer
Chick-fil-A
03.2021 - 06.2022
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials, and equipment.
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
Furniture Mover
Falcon Moving
02.2019 - 11.2020
- Loaded and unloaded trucks with customer possessions or merchandise weighing up to 150 lbs.
- Communicated with customers courteously and professionally to drive satisfaction.
- Followed verbal and written instructions to properly move and ship products.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Moved furniture and boxes using utility dolly and truck ramp.
- Followed safety protocols to prevent accidents and injuries.
Restaurant Waiter
Ming's Asian Kitchen
02.2016 - 05.2018
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Bachelor of Science - Cybersecurity
Kennesaw State University
Kennesaw, GA05.2025
Skills
- Product Demonstrations
- Upselling Strategies
- Customer Service Experience
- Proficient in Selling Credit Cards and Memberships
- Fluent in English
- Client Service
- Revenue Generation
- Proposal Development
- Focus Group Coordination
- Cash Handling
Accomplishments
- Recognized by Best Buy Regional Manager for providing great customer service to many customers during a quarter.
- Received handwritten letter of praise from General Manager of Hammond Drive Chick-fil-A after resignation.
- Played Varsity Lacrosse through high school, Team Captain since Junior Year.
Languages
English
Full Professional
Timeline
Sales Advisor
Best Buy
09.2022 - Current
Certified Trainer
Chick-fil-A
03.2021 - 06.2022
Furniture Mover
Falcon Moving
02.2019 - 11.2020
Restaurant Waiter
Ming's Asian Kitchen
02.2016 - 05.2018
Bachelor of Science - Cybersecurity
Kennesaw State University
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