Dylan McBreen
Clifton,NJ
Summary
A results-driven retail leader with progressive experience at Guitar Center, from Sales Associate to Store Manager, Director of Operations at Riot Sound Inc., and entrepreneurial experience as the owner of MelloWav Studios. Proven ability to drive sales growth, streamline operations, and develop high-performing teams. Seeking a District Manager role to apply leadership expertise across multiple locations and drive company success.
Overview
10
10
years of professional experience
Work History
Store Manager
Guitar Center
North Paramus, NJ
01.2023 - Current
- Lead and manage a team of 32 employees, overseeing scheduling, training, and performance development
- Transformed store culture and appearance, creating a more engaging customer and employee experience
- Reduced discount rate from 3% to 1%, improving profitability
- Increased Pro Coverage attachment rate by an average of 2% per year
- Implemented operational strategies to enhance sales, customer satisfaction, and team performance
Customer Service Manager
Guitar Center
North Paramus, NJ
12.2021 - 12.2022
- Led and motivated the sales team to consistently exceed revenue targets and key performance metrics
- Trained and developed associates to improve product knowledge, sales techniques, and customer engagement
- Managed inventory levels and merchandising strategies to optimize store performance
- Assisted in recruitment, onboarding, and coaching of new hires to strengthen the team
Store Lead
Guitar Center
North Paramus, NJ
07.2021 - 12.2021
- Provided leadership support to management, ensuring smooth daily store operations
- Assisted in training and supervising associates to improve sales performance and customer experience
- Maintained store organization, inventory, and compliance with company policies
Owner/Operator
MelloWav Studios
08.2019 - 12.2021
- Founded and managed a professional recording studio, overseeing business operations, client relations, and financial management
- Provided high-quality mixing, mastering, and production services to independent artists and commercial clients
- Developed marketing strategies and built a strong client base through social media and networking
- Managed studio equipment, scheduling, and project deadlines to ensure optimal workflow and customer satisfaction
- Negotiated contracts and pricing structures to maximize profitability
Director of Operations
Riot Sound Inc.
03.2016 - 07.2019
- Managed online sales operations, including building product listings for the company website and third-party marketplaces like Amazon and eBay
- Oversaw order fulfillment, including packing and shipping customer purchases
- Maintained inventory for both the brick-and-mortar store and online platforms
- Contributed to the company’s $1 million annual revenue by optimizing sales processes and improving efficiency
Pro Audio Sales Associate
Guitar Center
10.2014 - 03.2016
- Specialized in pro audio equipment sales, assisting customers with product selection based on their needs
- Provided expert guidance on recording gear, live sound systems, and music production tools
- Consistently met and exceeded sales goals through strong product knowledge and customer service
- Assisted with merchandising, inventory management, and in-store promotions
Education
Bachelor's Degree - Music Production
Ramapo College of New Jersey
Mixing and Mastering Certification -
Itec Audio School
High School Diploma -
Henry P. Becton Regional High School
Skills
- Multi-Store and High-Volume Management
- Sales and Revenue Growth Strategies
- Team Leadership and Development
- Operational Efficiency and Cost Control
- Customer Experience and Retention
- Inventory & Merchandising Optimization
- Data-Driven Decision Making
- Business Development Expertise & Entrepreneurial Experience
- Performance Management
- Recruitment and Onboarding
References
References available upon request.
Timeline
Store Manager
Guitar Center
01.2023 - Current
Customer Service Manager
Guitar Center
12.2021 - 12.2022
Store Lead
Guitar Center
07.2021 - 12.2021
Owner/Operator
MelloWav Studios
08.2019 - 12.2021
Director of Operations
Riot Sound Inc.
03.2016 - 07.2019
Pro Audio Sales Associate
Guitar Center
10.2014 - 03.2016
Bachelor's Degree - Music Production
Ramapo College of New Jersey
Mixing and Mastering Certification -
Itec Audio School
High School Diploma -
Henry P. Becton Regional High School