Cassandra Coppage
Harrisonburg,VA
Summary
Results driven Manager with a proven track record at GNC Live Well, excelling in multi-unit leadership, and training & development. Expert in driving KPI execution and enhancing customer experience through effective coaching. Recognized for improving sales strategies and fostering team communication, resulting in significant operational improvements. Strong ability to lead through influence, and focused on developing a high performing staff.
Overview
18
18
years of professional experience
Work History
Store Manager
GNC Live Well
12.2022 - Current
- Lead all aspects of store operations, including sales execution, customer service, and product and service training.
- Train and develop associates on supplement knowledge, wellness guidance, and selling skills.
- Improve KPIs by coaching employees on Loyalty, and Pro Access programs, conversion, and overall sales.
- Oversee scheduling, operational compliance, manage inventory, and adhere to quick changes in merchandising standards.
- Remotely lead, and advised managers of multiple locations on leadership abilities, and coached on selling skills to improve company metrics through weekly coaching sessions.
- Successfully turned KK0688 from a "Target store" into a top 500 store in just 2 years through being coach able, and making the necessary adjustment with staffing.
Shift Leader
Planet Fitness
11.2019 - 02.2023
- Supported management with daily operations, and staff leadership across multiple shifts in a high-volume gym franchise.
- Trained new hires on member engagement, procedures, safety, and brand standards.
- Maintained high expectations of cleanliness, workflow efficiency, and operational consistency.
- Recognized for strong communication, reliability, and leadership.
- Delegated tasks, coached staff, and resolved member concerns.
Shift Supervisor
Sheetz
12.2010 - 03.2021
- Supervised high-volume convenience store operations across multiple shifts.
- Trained new employees on food service, customer service, cash handling, and safety standards.
- Coached teams to improve workflow, speed of service, and quality control in a fast paced environment.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sales Representative
Great Eastern Resort
11.2007 - 12.2010
- Conducted high-volume cold calling to generate sales leads and promote resort packages.
- Consistently met or exceeded weekly and monthly sales goals.
- Trained new hires on sales scripts, call flow, and objection handling.
- Provided coaching and support to improve team performance and call efficiency.
- Gained foundational sales, training, and customer service experience.
Education
High School Diploma -
Osbourn City High School
Manassas, VASkills
- Multi-Unit Leadership
- Training and Development
- Retail operations and KPI execution
- High-Volume store management
- Staff coaching and Performance management
- Customer Experience Excellence
- Sales strategy & Cold calling
- Inventory and Merchandising
- Conflict resolution & Team Communication
- Labor Planning and Scheduling
Timeline
Store Manager
GNC Live Well
12.2022 - Current
Shift Leader
Planet Fitness
11.2019 - 02.2023
Shift Supervisor
Sheetz
12.2010 - 03.2021
Sales Representative
Great Eastern Resort
11.2007 - 12.2010
High School Diploma -
Osbourn City High School