Dylan McManus
City,State
Summary
Insightful Operations Manager with experience driving efficiency, safety, and performance in high-volume environments. Skilled at developing employees, improving processes, and solving complex operational challenges. Strong background in leadership, data analysis, and customer service with a focus on creating positive impact for the company, community, and team members.
Overview
7
7
years of professional experience
Work History
Area Manager (L4)
Amazon
Oklahoma City, OK
01.2025 - Current
- Directed daily operations for a team of 150–200 associates in a high-volume fulfillment center.
- Managed staffing, productivity, and quality targets while maintaining compliance with safety protocols.
- Used data analytics and Excel (including pivot tables) to monitor metrics, identify bottlenecks, and implement process improvements.
- Led regular coaching sessions to drive performance and enhance employee engagement.
- Collaborated cross-functionally with senior management, HR, and support teams to achieve customer satisfaction and operational goals.
Manager
Coulter Express
Edmond, OK
08.2021 - 01.2025
- Oversee daily operations, employee scheduling, and facility maintenance of car wash operations.
- Train and supervise employees to ensure quality service, cleanliness, and safety.
- Handle customer inquiries and membership sales, maintaining high customer satisfaction.
- Ensure compliance with company standards and regulatory guidelines.
Asset Protection Associate
Ross Dress for Less
Topeka, KS
08.2020 - 05.2021
- Enforced loss prevention policies, monitored store activity, and maintained safety protocols during COVID restrictions.
- Used surveillance tools to detect theft and assist law enforcement when appropriate.
- Delivered outstanding customer service while ensuring compliance with company policies.
Customer Service Cashier
Academy Sports and Outdoors
Owasso, OK
11.2018 - 06.2019
- Assisted customers with purchases, returns, and inquiries while maintaining accuracy and efficiency at checkout.
- Developed teamwork, communication, and customer service skills in a fast-paced retail environment.
Education
Bachelor of Liberal Arts - Political Science
University of Central Oklahoma
Edmond, OK12.2023
Skills
- Leadership & Team Development
- Operations & Process Optimization
- Data Analysis (Excel, Pivot Tables)
- Customer Service & Public Speaking
- Safety & Compliance
- Problem-Solving & Continuous Improvement
Honors And Awards
- Dean’s Honor Roll, 2021
- Leadership Badge/Grant, 2023
Timeline
Area Manager (L4)
Amazon
01.2025 - Current
Manager
Coulter Express
08.2021 - 01.2025
Asset Protection Associate
Ross Dress for Less
08.2020 - 05.2021
Customer Service Cashier
Academy Sports and Outdoors
11.2018 - 06.2019
Bachelor of Liberal Arts - Political Science
University of Central Oklahoma
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