Dylan Pham

• Provided professional nail care services to clients with precision and attention.
• Maintained cleanliness and organization of tools and workstations for safety.
• Utilized sanitation protocols to uphold health regulations in the spa environment.
• Resolved client concerns promptly to ensure a positive experience at the spa.
• Demonstrated knowledge of all products and services offered in the salon.

• Emergency Department (ED): Initiated peripheral IV access, performed and interpreted 10-lead EKGs, supported phlebotomy by preparing blood draw tubes, and utilized therapeutic communication to de-escalate anxious patients.
• Operating Room (OR): Observed surgical procedures, including knee replacement and orthopedic repairs; reinforced principles of sterile technique, infection control, and surgical team collaboration in pre- and post-operative settings.
• Cardiovascular Intensive Care Unit (CVICU): Administered medications under RN supervision, assisted with patient ambulation, participated in stabilizing a patient during anacute hypotensive episode, and observed admission of post-op patients.
• Orthopedic Unit: Provided direct patient care including feeding assistance for post-surgical patients with mobility restrictions, Foley catheter removal, and subcutaneous insulin administration.

Employee Health Office

• Performed venipuncture and blood collection procedures (CBC, titers, QuantiFERON Gold, hepatitis screening) under supervision, progressing to independent phlebotomy on staff and volunteers.
• Conducted N95 fit testing and educated hospital employees on proper respirator use and workplace safety practices.
• Assisted with onboarding of new hires and volunteers, including lab work preparation and immunization review.
• Supported employees experiencing stress, anxiety, and workplace concerns by providing advocacy, emotional support, and connecting them with appropriate resources.
• Collaborated with preceptor in managing challenging clinical situations, including near-syncope during blood draws and difficult venous access requiring adaptive techniques.
• Gained experience in supply management, sample transport, and interdepartmental teamwork to maintain smooth clinic operations.

• Neonatal Intensive Care Unit (NICU): Assisted with Foley catheter insertion and blood draws for critically ill preterm newborns, supporting the interdisciplinary team in delivering specialized neonatal care.
• Post-Partum Unit: Collaborated with the healthcare team to de-escalate a high-conflict situation involving a new mother with a history of substance use and her partner; maintained professionalism and safety while ensuring adherence to hospital policy and patient-centered communication.
• Labor & Delivery (L&D): Observed vaginal delivery and reinforced understanding of intrapartum and immediate postpartum nursing roles in maternal-newborn care.

Behavioral Health Unit

• Participated in group therapy sessions focusing on relapse prevention, stress management, and patient coping strategies; reinforced the therapeutic role of patient education in recovery.
• Collaborated with an interdisciplinary team (psychiatrists, psychologists, nurses, social workers, therapists) in patient care conferences, gaining insight into individualized treatment planning and discharge preparation.
• Observed management of acute psychiatric symptoms, including manic episodes, agitation, and paranoia, while maintaining patient safety and applying therapeutic communication.
• Engaged patients in structured therapeutic activities (e.g., music therapy, cognitive processing groups) designed to promote emotional regulation, cognitive engagement, and positive coping mechanisms.
• Gained exposure to crisis de-escalation strategies, the importance of teamwork, and the challenges of psychiatric nursing in both acute and long-term patient care.

• Assisted in patient assessments and documented vital signs accurately.
• Administered medications and monitored patients for adverse reactions.
• Assessed physical condition of patients by taking vital signs, checking skin color and condition, listening for abnormal breath sounds.
• Observed quality and comfort services delivered by nursing staff and expanded patient care abilities.
• Read and understood patient assignment list and reviewed charts to check for special conditions.