Dylan Phillips
Fort Worth,TX
Summary
In-N-Out Burger Manager with 6 years of experience overseeing high-volume store operations, driving guest satisfaction, and developing multi-tiered teams of 20+ associates. Proven track record in maintaining zero-compromise product quality, streamlining drive-thru speed, and managing labor and food costs in alignment with corporate standards.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Proficient Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in the work place.
Overview
14
14
years of professional experience
Work History
In-N-Out Level 1-7
In-N-Out Burger
09.2012 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Ensure great customer service through the dining room and the drive operation.
- Making sure quality is being served on the fry operation, salad table, and on the grill.
In-N-Out Burger Manager
In-N-Out Burger
04.2019 - Current
- Directed restaurant operations to maintain consistent service, food quality, and cleanliness standards.
- Trained and mentored associates on customer service, food safety, and workflow expectations.
- Scheduled staff coverage to support peak-volume shifts and reduce service delays.
- Monitored inventory levels and ordered supplies to prevent shortages and waste.
- Coordinated drive-thru and dining room workflows to improve speed and accuracy.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Organized professional development programs for staff, leading to improved performance and skill sets.
Education
High School Diploma -
Lake Worth High School
Lake Worth, TX05.2011
Skills
- Managerial Leadership
- Customer Service Excellence
- Operations Management
- Team Training & Development
- Inventory Control
- Sales Strategy Development
- Staffing
- Conflict Resolution
- Relationship building
- Sales techniques
- Performance evaluations
- Cash Handling
Timeline
In-N-Out Burger Manager
In-N-Out Burger
04.2019 - Current
In-N-Out Level 1-7
In-N-Out Burger
09.2012 - Current
High School Diploma -
Lake Worth High School