Dylan Pine
Phoenix,AZ
Summary
Dynamic Marketing Training Manager with a proven track record at McDonald's, specializing in new hire onboarding and program optimization. Expert in coaching and mentoring, I developed impactful training programs that enhanced employee skills and operational efficiency, significantly improving service quality and customer satisfaction.
Overview
17
17
years of professional experience
Work History
Marketing Training Manager
McDonalds
Orlando Florida
03.2021 - 03.2026
- Collaborated with management to identify training needs and align programs with business goals.
- Monitored staff performance and provided constructive feedback to improve service quality.
- Facilitated onboarding sessions for new team members, ensuring smooth integration into company culture.
- Developed training programs to enhance employee skills and operational efficiency.
- Streamlined training processes, reducing time spent on onboarding by refining content delivery methods.
- Led workshops on customer service best practices to elevate customer satisfaction levels.
- Implemented evaluation tools to assess training effectiveness and participant engagement.
Restaurant General Manager
McDonald's
Orlando Florida
01.2009 - 03.2021
- Oversaw daily operations to ensure efficiency and adherence to company standards.
- Conducted performance evaluations, providing feedback to improve team productivity and morale.
- Implemented cost control measures, enhancing profitability while maintaining quality standards.
- Trained and developed staff in customer service excellence and operational procedures.
- Utilized point-of-sale systems for accurate transaction processing and reporting insights.
- Streamlined workflow processes, resulting in improved service speed and customer satisfaction.
- Managed inventory levels, ensuring optimal stock availability and reducing waste.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Collaborated with marketing team on promotional campaigns to drive sales growth.
Education
High School Diploma -
DeLand High School
DeLand, FLSkills
- New hire on-boarding
- Program optimization
- New employee training
- Coaching and mentoring
Timeline
Marketing Training Manager
McDonalds
03.2021 - 03.2026
Restaurant General Manager
McDonald's
01.2009 - 03.2021
High School Diploma -
DeLand High School