Dylan Pisotchi
Las Vegas
Summary
Proven track record in enhancing customer satisfaction, notably at Deseret Industries Thrift Store, by adeptly resolving complex issues and employing effective communication. Skilled in cash handling and customer service, demonstrated through a 97% order accuracy rate at Sonic Drive-In. Excelled in fast-paced environments, leveraging strong time management and relationship-building abilities to exceed sales goals.
Overview
2
2
years of professional experience
Work History
Associate
Deseret Industries Thrift Store
09.2024 - 01.2025
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Analyzed customer data to identify trends and anticipate customer needs.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Streamlined documentation processes to support accurate record-keeping.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Car Hopper
Sonic Drive-In
01.2024 - 08.2024
- Communicated with management and associates to set and exceed sales and customer satisfaction goals.
- Balanced orders on trays weighing over [5] lbs and delivered them to cars.
- Delivered exceptional service despite inclement weather conditions, ensuring customer comfort while dining outdoors.
- Memorized orders and maintained [97]% accuracy in high-traffic times.
- Optimized workflow by monitoring drive-in area for arriving customers and promptly greeting them upon arrival.
Cook
Burger King
07.2023 - 11.2023
- Monitored food safety standards to uphold health regulations.
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
- Engaged with guests to gather feedback and improve menu offerings.
- Cooked meals to meet customer dietary preferences and special requests.
Education
High School Diploma -
Silverado High School
1650 Silver Hawk Ave, Las Vegas, NV 8912305-2024
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Customer interaction
- Cash handling
- Decision-making
- Relationship building
- Flexible schedule
- Oral communication
Timeline
Associate
Deseret Industries Thrift Store
09.2024 - 01.2025
Car Hopper
Sonic Drive-In
01.2024 - 08.2024
Cook
Burger King
07.2023 - 11.2023
High School Diploma -
Silverado High School
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