Dylan Plata

• Operating autonomous vehicles on a set test route during day shift

• Monitoring vehicle behavior and documenting performance

• Following detailed safety protocols and providing realtime feedback to engineering teams

• Maintaining logs and reporting any incidents or irregularities

• Collaborating with on-site teams to ensure smooth operation and data accuracy

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Resolved customer tickets on Freshdesk that resulted in 100 percent positive customer feedback
• Engaged in customer account troubleshooting through E-Commerce to ensure customer satisfaction
• Processed 30+ purchase orders and 20+ phone calls weekly to accommodate member needs, resulting in consistent regular and returning customers
• Achieved 100% positive customer feedback on Freshcaller that helped Riverside Insights maintain at least an 80% service target level rate or above
• Utilized Slack to communicate occurring issues and feedback amongst staff members

• Year Up is an intensive, competitive technical training and career development program that graduates thousands of students annually across the nation. The program includes college-level courses, professional training, and a six-month internship with one of its corporate partners.
• Achieved coursework in Microsoft EXCEL (CIS 102) with specialized training in fundamentals of Microsoft Excel
• Emphasized presentation, leadership, and communication skills that resulted multiple new connections within Learning Community
• OPS Manger for Business Communications and Tech
• Demonstrated basic knowledge of Project Management through proficient communication abilities, presentations, and organizational skills

• Facilitated educational workshops, meetings and conferences associated with program.
• Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
• Facilitated various athletics programs for Boys & Girls Club that resulted in more active and incoming members for the Clubhouse
• Developed daily athletic programs that resulted in a 90+ percent participation rate amongst students and staff
• Engaged in parent/guardian feedback on club policies and updates, establishing proficient communication amongst members and staff
• Gathered and organized 50+ confidential member information onto spreadsheets to have important data easily accessible, resulting in more efficient workflow
• Utilized Microsoft Suite to organize and navigate current clubhouse budget member information, and weekly curriculums