Dylan Rees
Albany,NY
Summary
Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Able to work well under pressure and effectively communicate with a wide team. Great with troubleshooting and diagnosing hardware and software issues.
Overview
6
6
years of professional experience
Work History
Internet Sales Agent
Matthew's Hyundai
Schenectady, NY
04.2023 - Current
- Utilized CRM software to track customer interactions and maintain accurate records of sales activity, ensuring a seamless buying process for clients.
- Demonstrated excellent attention to detail when inputting orders into company systems, minimizing errors that could lead to delays or lost business opportunities.
- Implemented effective follow-up strategies with potential clients who expressed interest but did not initially complete a purchase, ultimately converting leads into sales revenue.
- Participated in ongoing professional development opportunities related specifically internet-based selling, staying current on best practices and industry standards for exceptional service.
Internet Sales Agent
Wally's Volkswagen
Schenectady, NY
01.2022 - 04.2023
- Monitored online inventory listings, ensuring accuracy and updating information as needed.
- Supported training initiatives for new agents, sharing best practices for customer engagement techniques.
- Developed strong relationships with clients by promptly addressing their needs and concerns, resulting in repeat business.
- Enhanced the online customer experience by continuously updating website content with accurate product information, engaging visuals, and improved navigation features.
Internet Sales Agent
Fuccillo Volkswagen
Schenectady, NY
09.2020 - 01.2022
- Managed customer inquiries via phone and email, ensuring timely responses and resolution of issues.
- Assisted in processing online vehicle sales, facilitating smooth transactions for customers.
- Utilized CRM software to track leads, maintaining accurate records of customer interactions.
- Collaborated with sales team to develop promotional strategies, enhancing product visibility online.
- Provided product knowledge support to customers, guiding them through vehicle options and features.
- Streamlined communication between departments, improving overall efficiency in the sales process.
Education
Kingswood Regional High School
05-2009
Skills
- Online sales techniques
- Sales strategy development
- Effective negotiation
- Cold calling
- Hardware troubleshooting expertise
- Hardware installation
- Troubleshooting and Diagnostics
- Analytical problem-solving
- Proficient with Microsoft 365
- Hardware diagnostics
Timeline
Internet Sales Agent
Matthew's Hyundai
04.2023 - Current
Internet Sales Agent
Wally's Volkswagen
01.2022 - 04.2023
Internet Sales Agent
Fuccillo Volkswagen
09.2020 - 01.2022
Kingswood Regional High School