Zane Carter
St Charles,MO
Summary
Dynamic Internet Sales Agent with proven expertise at Frank Leta Mitsubishi, enhancing customer engagement through effective online inventory management and sales process optimization. Recognized for exceptional communication skills and a commitment to customer satisfaction, consistently improving response times and training new team members for success in a fast-paced environment. 2023 Culture keeper award winner. 2025 WOW service award winner.
Overview
10
10
years of professional experience
Work History
Internet Sales Agent
Frank Leta Automotive Outlet - Used Cars
Bridgeton, MO
01.2022 - Current
- Managed customer inquiries through multiple digital platforms to enhance engagement.
- Assisted customers in navigating online inventory, ensuring a seamless shopping experience.
- Developed product knowledge to effectively address customer questions and concerns.
- Collaborated with sales team to streamline processes and improve response times.
- Trained new agents on systems and best practices for internet sales effectiveness.
Package Handler
Fed Ex Ground
City of Saint Peters, MO
01.2021 - 12.2021
- Sorted and organized packages for efficient distribution to delivery routes.
- Operated material handling equipment, ensuring safe and effective transport of goods.
- Followed safety protocols and company guidelines to minimize workplace accidents.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Assistant Manager
McDonald's
Forsyth, IL
09.2017 - 2020
- Assisted in training new team members on operational procedures and customer service standards.
- Monitored daily operations to ensure compliance with health and safety regulations.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Team Leader
Kroger
Decatur, IL
03.2016 - 09.2017
- Trained new staff on store policies, procedures, and customer service standards.
- Operated bagging equipment to package products efficiently for customer orders.
- Maintained cleanliness of work area to support operational efficiency and safety standards.
- Implemented best practices for packing procedures, contributing to overall workflow improvements.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Worked together with cashiers to guarantee customer satisfaction.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Returned unwanted merchandise and retrieved specially requested products.
Education
High School Diploma - General Studies
MacArthur
Decatur, IL12.2017
Skills
- Customer engagement
- Online inventory management
- Product knowledge development
- Sales process optimization
- Cash handling accuracy
- Fast-paced environment adaptability
- Package sorting and organization
- Customer satisfaction enhancement
- Communication skills
- Online sales techniques
- Cold calling
- Multitasking capacity
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Self motivation
- Continuous improvement
Timeline
Internet Sales Agent
Frank Leta Automotive Outlet - Used Cars
01.2022 - Current
Package Handler
Fed Ex Ground
01.2021 - 12.2021
Assistant Manager
McDonald's
09.2017 - 2020
Team Leader
Kroger
03.2016 - 09.2017
High School Diploma - General Studies
MacArthur