Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Dylan Ritchey

RAVENNA

Summary

Dynamic team leader with a proven track record at Walmart, excelling in workflow management and employee training. Enhanced operational efficiency through strategic planning and process improvements, fostering a collaborative environment. Recognized for exceptional customer focus and conflict resolution skills, driving team motivation and achieving business goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Lead

Walmart
08.2022 - Current
  • Led team in achieving operational excellence through effective workflow management.
  • Mentored staff to enhance performance and build a collaborative work environment.
  • Implemented process improvements resulting in increased efficiency and reduced errors.
  • Analyzed inventory levels to ensure optimal stock availability for customer satisfaction.
  • Developed strategies to streamline daily operations and enhance productivity metrics.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.

Personal Shopper

Walmart
08.2021 - 08.2022

Processed customer orders efficiently.

Interact with customers directly at their vehicles.

Addressed client concerns through phone communication.

Personal Shopper

Giant Eagle
10.2020 - 05.2021
  • Assisted customers in selecting products tailored to individual preferences and dietary needs.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Organized shopping lists efficiently, ensuring optimal route for product retrieval.
  • Collaborated with team members to maintain store displays and product availability.

Education

Bachelor of Science - Business Administration

Purdue University Global
Lafayette, IN
06.2025

High School Diploma - Robotics And Computer Technology

Maplewood Career Center
Ravenna, OH
05.2021

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Workplace safety
  • Complaint resolution
  • Product management
  • Relationship building
  • Employee training
  • Task delegation
  • Strategic planning
  • Workflow management
  • Loss prevention
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Team motivation
  • People management
  • Analytical thinking

Certification

OSHA 10-Hour

Timeline

Team Lead

Walmart
08.2022 - Current

Personal Shopper

Walmart
08.2021 - 08.2022

Personal Shopper

Giant Eagle
10.2020 - 05.2021

Bachelor of Science - Business Administration

Purdue University Global

High School Diploma - Robotics And Computer Technology

Maplewood Career Center