Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Dylan Rome

Chicago,IL

Summary

Dynamic and results-oriented professional with a proven track record at Spears Restaurant. Enthusiastic and reliable professional that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

1
1
year of professional experience

Work History

Server

Spears Restaurant
05.2024 - Current
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Volunteer

Fox Sports
10.2024 - 10.2024
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Used strong interpersonal communication skills to convey information to others.

Summer Nanny

Middle School Children
06.2023 - 08.2023
  • Organized fun-filled outings for children including trips to local swimming pools, playgrounds, and amusement parks.
  • Resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
  • Transported children to and from activities using personal vehicle.
  • Developed and maintained a daily schedule that balanced both structured activities and free playtime for children under my care.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Managed the transportation of children to and from various summer camps, extracurricular activities, and appointments as needed.
  • Safeguarded children by closely monitoring all playtime activities both indoors and outdoors.

Education

Bachelor of Arts - Sport Media

Indiana University, Bloomington
Bloomington, Indiana
05-2026

Skills

  • Strong Work Ethic
  • Exceptional Customer Service
  • Sales Techniques
  • Suggestive Selling
  • Cash Handling
  • Guest Engagement

Interests

  • Running
  • Gymnastics
  • Chicago Bears
  • Chicago Cubs
  • Chicago Bears

Timeline

Volunteer

Fox Sports
10.2024 - 10.2024

Server

Spears Restaurant
05.2024 - Current

Summer Nanny

Middle School Children
06.2023 - 08.2023

Bachelor of Arts - Sport Media

Indiana University, Bloomington

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Dylan Rome